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Solved! Go to Solution.
Try one (or multiple) of these contact methods:
https://www.mathcad.com/en/support/customer-support-guide/contact/contact-by-web
https://www.mathcad.com/en/support/customer-support-guide/licensing/contact-licensing
https://www.mathcad.com/en/support/customer-support-guide/contact/contact-by-phone-emea
Good luck!
You cannot activate Prime version X+n (where n is a positive number > 0) with a license file for Prime X.
PTC have removed access to all installation sources for Prime versions < 7.
You may want to read this: https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/ta-p/818870.
Your best chance, if you have a perpetual license for Prime 3.1, to contact PTC customer support.
Success!
Luc
Hi Luc
Thanks for the info!
Yeah I have a perpetual license.
How can I reach PTC customer support? I didn't find an email address on their website.
Try one (or multiple) of these contact methods:
https://www.mathcad.com/en/support/customer-support-guide/contact/contact-by-web
https://www.mathcad.com/en/support/customer-support-guide/licensing/contact-licensing
https://www.mathcad.com/en/support/customer-support-guide/contact/contact-by-phone-emea
Good luck!