prime 7 trial license will not activate

[TyeAldana]

30 day trial license will not activate

getting error:  (-103) Cannot checkout an uncounted license within a Windows Terminal Services guest session.

I am working remotely to the computer Prime 7 is installed. Do I have to go into work and access the computer to finish activation? Will I be able to use the trial remotely?

[VladimirN · Accepted solution]

 Hi,

If you are accessing a machine over a remote desktop session, you need a Floating type of license.

P.S. Related materials:

• "Error (-103)":  https://www.ptc.com/en/support/creo-admin-troubleshooter/error-code/error-103
• "Error "Terminal Server Remote Client Not Allowed" or "(-103) Cannot checkout an uncounted license within a windows terminal services guest session"": https://www.ptc.com/en/support/article/CS23456
• "[Knowledge hub] Working remotely with Creo / Mathcad": https://www.ptc.com/en/support/article/CS322270