File type is not supported

[DominikT]

Hi all,

I need your help. I saved my mathcad file and then my computer crashed and now i cannot open it. It says 'The file type is not supported. Log file is located at C:\ProgramData\PTC\Mathcad Prime\Logs\MathcadPrime-Exception_20200506_163436.log Can i recovere it? This is very important! I use Mathcad Prime 5.0

[Sanath]

@Dominik, Check the size of the worksheet by going to properties (Right Click > Properties). If the file size is in few kb it means nothing has been saved in the worksheet.

For further confirmation create a case with Technical Support with attached worksheet. Technical Support will try to recover the worksheet if possible.

[DominikT]

Thank you I will ask them. And the size of the worksheet is 6,02 MB.

[ovi97]

Can someone please help me convert these files, from XMCD to MCDX?

[VladimirN]

Please find it in attachment (for Mathcad Prime 3.1 and versions older).

[Werner_E]

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@VladimirN wrote:

Please find it in attachment (for Mathcad Prime 3.1 and versions older).

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Older? Rather for newer versions, right? 🤔

[FT_10031337]

I have the same problem. Can you help me please. It is very important