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R
resonator801-Visitor
1-Visitor
January 19, 2012
Question

Mathcad 15 help file not available; Mathcad Prime 1.0 won't convert files

  • January 19, 2012
  • 1 reply
  • 15446 views

I recently bought Mathcad Prime 1.0 which comes with a copy of Mathcad 15.

I installed both, but at first Mathcad 15 did not work. I believe this is a continuation of the problem I had with Mathcad 14 not working on Windows 7. (By the way, I got email from people who had the same problem.) Recently, however, M15 told me to reinstall, so I did, and it worked.

Two problems.

1. The help file does not work for M15, and M15 tells me "The path to the specified file, C:\Program Files (x86)\Mathcad\Mathcad 15\doc\help_en\help\mcad.htm, is incorrect. Run the installation of the corresponding components to correct this problem."

When I go to C:\Program Files (x86)\Mathcad\Mathcad 15\doc\help_en\help, there is no mcad.htm.

2. Mathcad Prime does not convert files. It simply says failed, could not start Mathcad conversion process.

I believe I am entitled to tech support for 1 yr after purchase. Can anyone tell me how to do that? Is it possible to talk to someone about problems, or even do an online chat?

Help!

Thanks,
Bill Edelstein
Johns Hopkins University

Baltimore

1 reply

M
mzeftel1-Visitor
1-Visitor
January 19, 2012

Bill,

You may have done a custom install and not installed Help for Mathcad 15, try reinstalling Help. Make sure you install as an Administrator. I think you have to right-click on the install and pick Install as Administrator.

If Mathcad 15 is not fully installed, then the converter won't work.

You can contact technical support at http://www.ptc.com/support/mathcad_supportCenter.htm

Regards,


Mona

R
resonator801-VisitorAuthor
1-Visitor
January 19, 2012

Mona,

I reinstalled M15 as suggested, and now the Help File works.

Mathcad Prime 1.0 conversion still doesn't work.

Here are several error messages that appeared during installation.

========================

Mathcad PDSi viewable support

Setup has detected that you already have a more functional product installed. Setup will now terminate.

========================

Your handbook, template and userefi folders have been moved to C:\Users\Bill\Roaming\Mathsoft\Mathcad\14\Installation Backup. Please see the included Read This First document for instructions on how to restore this content after this installation completes.

========================

Install complete

========================

Windchill ProductPoint Client Manager

Unable to Start: Windchill ProductPoint Client Manager is already

Running on port 8989.

Please use WPP_Client_MGR_PORT Environment variable to

Specify a different port number.

========================

I don't see any Read This First document.

Please let me know anything I should do in response to these messages.

Thanks,
Bill Edelstein
Johns Hopkins University

Baltimore, MD

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 20, 2012

Hello!

1. On one computer programs Mathcad 14 and Mathcad 15 cannot be simultaneously installed. Therefore at installation Mathcad 15, the setup deletes Mathcad 14.

2. Mathcad Prime 1.0 is started normally, without errors?

3. Also, you can create a new "Case" about this issue here: http://www.ptc.com/appserver/cs/case/case_logger.jsp

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