Anomaly Alert not shown in Alert Monitoring - version 8.5.2

[olatz]

Hello,

We are using Manufacturing Apps 8.5.2. We have configured an anomaly alert on a property of an asset and it is working properly, we test it with the Anomaly_Dashboard mashup and we also get the alert with the service QueryAlertHistory.

The problem is that the anomaly alert is not shown in the Alert Monitoring mashup when it is active.

In the help center of Thingworx Apps 8.5 is written:

"The following types of alerts can be created and edited on equipment or equipment templates only in ThingWorx Composer: In Range, Out Of Range, Deviation Above, Deviation Below, and Anomaly. These alerts display in ThingWorx Apps, and can be deleted from the Alerts tab or the Alerts page for an individual piece of equipment."

Reading the paragraph we understood that Anomalies can't be configured directly from apps but can be configured in the composer and use them in apps. 

Is there anything that we have understood incorrectly?

Thanks in advance.

Olatz.

 

[abhkumar]

Hi @olatz 

Yes, you read it write. You can create the Alerts from Alerts tab in Configuration and setup tab as well but only of Alert type Equal to, Not Equal to, Above and below. If you want to create the Alerts of type Range, Out Of Range, Deviation Above, Deviation Below, and Anomaly you need to create it from composer.

However, The anomaly detection functionality previously available in ThingWorx Apps as a customization is deprecated with release 8.5. Please  follow link

Thanks

Abhishek

[olatz]

Hi @abhkumar 

From the text of your link we understood that even if anomaly alerts where created from the composer, I would be possible to see them in the Alert Monitoring mashup. But It doesn't. After configuring an anomaly alert, when it is activated the anomaly is not shown in the Alert Monitoring mashup.

I would like to know how can we do to see active anomaly alerts (configured from the componser) in the Alert Monitoring mashup.

Thanks in advance.

Olatz.