Error opening manufacturing app main mashup

[rafuz]

I have installed Manufacturing Apps 8.4 on Thingwox 8.4.2-b2151 and I was able to configure the first industrial connector using the Welcome organization.

Now I am getting a blank page when I try to connect to the PTC.FactoryConsole and the following error in the application log:

[message: Unable to Invoke Service QueryDataTableEntriesLocalized on PTC.FactoryConsole.DataTable : Invalid format: "permanent"] 

What could it be?

[hchanana]

Hi @rafuz,

Looking at the error seems like an issue with the license file.

Can you re-download and apply the license file again. Make sure to clear browser cache also.

If the issue still persists please share application logs, license file, thingworx and manufacturing apps version details.

Thanks,

Himanshu

[rafuz]

I have already tried to reapply the license but I had no success.

This is something interesting logged when I reloaded the license file:

2019-05-10 16:43:55.664+0200 [L: WARN] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: Curator-LeaderSelector-0] ptc_navigate_view feature expiration date 2027-04-22T23:59:59.649+02:00 does not match other feature ptc_navigate_view_adk_n 2019-08-25T23:59:59.649+02:00
2019-05-10 16:43:55.664+0200 [L: WARN] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: Curator-LeaderSelector-0] ptc_navigate_view feature expiration date 2027-04-22T23:59:59.649+02:00 does not match other feature ptc_navigate_view_concurrent 2019-08-25T23:59:59.649+02:00
2019-05-10 16:43:55.664+0200 [L: WARN] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: Curator-LeaderSelector-0] ptc_navigate_view feature expiration date 2027-04-22T23:59:59.649+02:00 does not match other feature ptc_navigate_view_named 2021-09-15T23:59:59.649+02:00
2019-05-10 16:43:55.664+0200 [L: WARN] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: Curator-LeaderSelector-0] ptc_navigate_view feature expiration date 2027-04-22T23:59:59.649+02:00 does not match other feature twx_prd_adv_named 2027-07-28T23:59:59.649+02:00
2019-05-10 16:43:55.664+0200 [L: WARN] [O: c.t.s.s.l.PaidLicenseManager] [I: ] [U: SuperUser] [S: ] [T: Curator-LeaderSelector-0] ptc_navigate_view feature expiration date 2027-04-22T23:59:59.649+02:00 does not match other feature twx_utilities_scm_packages 2027-12-02T23:59:59.649+01:00

[hchanana · Accepted solution]

Hi @rafuz ,

It seems there is a conflict between manufacturing apps and utilities tiles.

Can you please uncheck/set the values to false of PTC.BusinessProcessEditor and PTC.BusinessProcessManager TileMashuporURL from PTC.FactoryConsole.DataTable or any custom datatable if you are using.

This will hide tiles from manufacturing console. If you want to use this you can use PTC.ConvergeConsole mashup as these are part of this.

Thanks,

Himanshu

[rafuz]

Thank you, this solved my issue!