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TimoRatz1-Visitor
1-Visitor
April 9, 2019
Question

Installation Error ThingWorx free Trial

  • April 9, 2019
  • 1 reply
  • 2865 views

Hi,

 

I try to install the free trial, but it fails. Please take a look at the screenshots and error file.

E5A422E3.jpg

 

Any idea?

 

Best regards

Timo

1 reply

S
SebB13-Aquamarine
13-Aquamarine
April 9, 2019

Hey @TimoRatz,

 

the installation log shows that Postgres could not be installed: 

"Fehler beim Ausführen C:\PTC\ThingworxManufacturingApps/tmp/postgresql-10.6-1-windows-x64.exe ..."

 

Please make sure that the server port 5432 is open and is not blocked by any firewall.

 

Seb

    A
    ajmoore1-Visitor
    1-Visitor
    April 17, 2019

    I have exactly the same issue when trying to install the manufacturing apps trial.  Install hangs on postgresql.

    Port switched to 8080 and shows as established.

     

    In the end gave up and installed foundation trial and connectivity, not what was wanted as POC but gave some indication.

     

    Can manufacturing app trial be now run on the same server or will clean virtual server be required?

    S
    SebB13-Aquamarine
    13-Aquamarine
    April 17, 2019

    Hey @ajmoore 

     

    the free trail installer is a quick way to install Postgres, Tomcat and Thingworx including the MFG apps.

    The setup routine tries to install Postgres on the default port 5432, if this is not working the setup will be canceled. The port 8080 is using for Tomcat. When you use the installer you have to make sure that both ports are free and not blocked.

     

    If you install Thingworx manually you have the option to change the ports. You can download the MFG apps extension and import them in Thingworx foundation to get the same functionality like the installer is automatically configuring.

     

    Seb

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