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J
jamesso1-Visitor
1-Visitor
April 15, 2019
Question

Line KPIs not updating when assets on the line are updated

  • April 15, 2019
  • 1 reply
  • 3093 views

Using the guide here:

https://developer.thingworx.com/en/resources/guides/configure-manufacturing-apps/monitor-servers-assets-and-devices

I have the factory simulator control console open and I can change operational characteristics of assets on the line using the controls.

 

Asset KPIs seem to update to reflect the changes made with the controls. And the Line rolls up the asset status correctly at first.

 

I am using the 8.4.0-00-KEPServerEX-Bundle

 

When I re-enable assets to be fully operational again, the line KPI stays in the state it reported when I took an asset or two into a stopped state. I see green check marks for all assets (e.g. 1-3_CNCMill and 1-3_CNCTurning) but the line stays in the Red X status and reports it is in unplanned downtime. Must you do something to confirm that the line (1-3_Line) should also be in Running state when the assets are running again.

1 reply

J
jamesso1-VisitorAuthor
1-Visitor
April 15, 2019

I went to the asset advisor pane and then back to the KPIs pane and after that the line status was correct.

 

Is that pane switch needed?

H
hchanana16-Pearl
16-Pearl
April 16, 2019

Hi @jamesso ,

 

The status is calculated using service based on several properties and evaluated every 20sec when the UI is refreshed. This is implemented this way for performance reasons.

 

Thanks,

Himanshu

 

 

J
jamesso1-VisitorAuthor
1-Visitor
April 19, 2019

But this is not a solution to the issue I raised. I can wait indefinitely for the line status to update and reflect the updated asset status values. If I toggle to the Asset Management pane and then back to the KPIs pane, line status values are refreshed to match the asset status values.

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