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13-Aquamarine
March 15, 2019
Question

ThingWorx Manufacturing Apps status timeline error since upgrading to ver 8.4

  • March 15, 2019
  • 1 reply
  • 2789 views

I have a problem with ThingWorx Manufacturing Apps status timeline error since upgrading to ver 8.4. The Status Timeline show "no data", even though the status indicator is "running". I have many assets configured, but I only experience the "no data" error on some. Does anyone know how to fix? Query history services doesn't seem to be fetching the data for some assets.

1 reply

13-Aquamarine
March 18, 2019

Hey @georgeanderson ,

 

can you please check in Composer if the Assets have Value Streams assigned.

Go in to the Composer and search in the Things section for "Asset_". Click on one of your Asset Things and on the General Information page is a Value Stream field. 

 

The Apps should create automatically Value Streams for each Asset that you create and assign them. If there went something wrong the service can not fetch data.

 

You also can check if the Status property on your Assets has the "Logged" flag set. 

 

Seb

13-Aquamarine
March 18, 2019
Value Stream is present and looks OK. status property has logged flag set properly.


16-Pearl
April 18, 2019

Hi @georgeanderson 

 

We have an internal case opened with R&D for issues with influxdb. There is currently no information regarding timeline for a fix.

 

Thanks,

Himanshu