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"Sending Message" just brings you to the PTC message app

Dale_Rosema
Sapphire I

"Sending Message" just brings you to the PTC message app

Recently went to send someone a message and had the drop down from their name to the "Send Message" box.

Typed my message and sent it.

When I got a reply back, it wasn't from the person that I sent the message.

 

Just a found out the the "Send Message" button brings you to the messaging app within the software, it does not start a message from the person from which you clicked "Send Message"

 

Not sure if this is works as intended or it is a bug.

Becareful,

Dale

8 REPLIES 8

Re: "Sending Message" just brings you to the PTC message app

Hello Dale,

 

Thank you for this feedback - we will communicate this to our platform provider.

Re: "Sending Message" just brings you to the PTC message app

Thanks.

Re: "Sending Message" just brings you to the PTC message app

Almost got caught by this again. Any update?

Re: "Sending Message" just brings you to the PTC message app

I did notice that if you click the 'compose' button, the person you intended to send the message to will automatically populate the 'Send to' field.

 

TomU_1-1601928860181.png

 

TomU_2-1601928886740.png

 

I do agree though, clicking send message should take your directly to this second screen shot.

Re: "Sending Message" just brings you to the PTC message app

Tom,

When I hover over the person's name, I just get "Send Message" and "View Profile". Where is the little "Compose Icon" that you are showing?

Thanks,

Dale

Re: "Sending Message" just brings you to the PTC message app

It's on the next page that loads, AFTER clicking 'send message'.  Left side, near 'Inbox'.

Re: "Sending Message" just brings you to the PTC message app

Very un-intuitive. Last time I just started typing in the reply area, because I thought it had brought me to the last conversation with the person to which I clicked.

Re: "Sending Message" just brings you to the PTC message app

I agree...it's very unexpected that the send message" option is shown when you are over a user but it takes you to "my messages", with the first message in the list opened with a reply box available...


Steve Williams
Pro/E Version 15/16 (Circa 1995/1996)
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