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1-Visitor
January 27, 2016
Solved

Access to Knowlege Base and other resources.

  • January 27, 2016
  • 1 reply
  • 2149 views

How do I get access to the knowledge base and other resources?  I get a nice list of hits in the search but then get an "Access Denied - Insufficient Privileges" message when I try to access the information.

Regards.

    Best answer by sm_01

    ROBERT HAHN‌, if you are running Schools edition software, you will not have access to the knowledge base. I'm not an academic sales specialist, but I would assume you need to purchase Creo w/a maintenance option to have access to the knowledge base.

    1 reply

    1-Visitor
    January 28, 2016

    Robert,

    In order to get access to the knowledge base, you would need to have an active support account.

    Chris

    RWHahn1-VisitorAuthor
    1-Visitor
    January 29, 2016

    So how do I get that for academic?

    RWHahn1-VisitorAuthor
    1-Visitor
    May 18, 2016

    How do academic (FIRST) users get access to the knowledge base, etc.?