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ibluecoat1-Visitor
1-Visitor
December 7, 2017
Question

CREO Academic 2 License request failed for feature

  • December 7, 2017
  • 1 reply
  • 2430 views

We are currently running the old version 2 of CREO Academic and just recently we are receiving the error, License request failed for feature

 

2017-12-07 08_45_01-LE04-P-24_svcimg_ Remote Control (3 Kbps).png

Could someone advise how we resolve the licensing request.

1 reply

M
MartinHanak24-Ruby III
24-Ruby III
December 8, 2017

Hi,

 

usually Firewall running on license server blocks an access to licenses from client machines.

Turn off Firewall on license server and test Creo start on client.

If you cannot do previsous step then you have to define rules in Firewall configuration. Enable incoming requests for lmgrd.exe, lmadmin.exe, ptc_d.exe programs (they are located in FLEXnet installation).

    I
    ibluecoat1-VisitorAuthor
    1-Visitor
    December 8, 2017

    Martin

     

    Thanks for the information however, the firewall on the license server is turned off so communication is not being blocked.

    Where is the license file held and does this need updating annually?

    Seems everything was just fine and I am wondering if the license has expired, even though I believe the product is free for educational use.

     

    Regards

     

    Mark

    M
    MartinHanak24-Ruby III
    24-Ruby III
    December 8, 2017

    Hi,

     

    license manager is represented by system service:

    FLEXlm Server for PTC ... in case of FLEXnet 10.8

    lmadmin_ptc ... in case of FLEXnet 11.x

     

    In service properties you will find installation directory of FLEXnet. License file is located in licensing sub-directory and its name is license.dat.

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