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Can a lab license server be 2008 R2 or 2012 R2?

cedwards-2
4-Participant

Can a lab license server be 2008 R2 or 2012 R2?

We just received a Lab License for our School and I attempted to install it on a Server 2008 R2 or 2012 R2 Server but the installer would not accept the license key.  Is there more detailed documentation for an installation of this type.

Thanks.

12 REPLIES 12

Hi,

do you mean Product Code (similar to BGxxxxxxEDxxxx-xxxx-xxxx) or license file ?

Maybe Abdul Abdulkarim‌ can help to resolve your problem.

MH


Martin Hanák

Yes, it is my understanding that this is a lab license that check in with the License Server.

Thanks.

Chris

Hi,

I do not understand if your problem is solved or not.

install.png

  • if you have Product Code, copy it into orange field
  • if you have license file, drag and drop it into red field

MH


Martin Hanák

Hello,

Thanks for the follow-up.  When I attempt to install the license server software on Server 2008 R2 or Server 2012 R2, I cannot type anything into the "orange field" at all. 

Thanks.

Chris

Hi,

create new clean Administrator account in operating system, login as new admin user and run installation again.

MH


Martin Hanák

Hi,

Adding a new local admin account allowed me to add the product code but installing the license failed with an message that said Error!

Thanks.

Chris

Hi,

Error! message is known problem - unfortunately PTC is not able to solve it.

Wait for a while until you receive email containing license file. Save it on the disk and drag and drop it into red field. (ignore orange field).

MH


Martin Hanák

Alex Ouellet

FYI, Error! during installation was reported, again.

MH


Martin Hanák

Hello,

Now that I have a license file, I was able to install the license server but the ptc_d daemon will not start.  Any suggestions would be appreciated.

Thanks.

Chris

PTCCapture.JPG

Information from the log is below:

2016-11-28 10:46:22,871 root.Vendor (ptc_d)maximum number of start retry is reached.

2016-11-28 10:46:22,871 root.LicenseEngine (ptc_d) exited with status 37. (lmgrd requested vendor daemon down)

Hi,

check no.1

  • open your license file in notepad (info1)
    • C:\Program Files\PTC\FLEXnet Admin License Server\licensing\license.dat
  • launch DOS Prompt window and run ipconfig  /all command (info2)
  • check if MAC addresses of network cards presented in info1 and info2 sources are equal

check no.2

  • run services.msc command
  • in Services dialog box look for following items
    • FLEXlm Server for PTC
    • lmadmin_ptc

check no.3

  • run Task manager
  • look for following processes
    • lmgrd.exe
    • ptc_d.exe
    • lmadmin.exe

check no.4

  • check the contents of log file - look for error messages, you publish the contents of the file
    • C:\Program Files\PTC\FLEXnet Admin License Server\logs\ptc_d.log

Status of ptc_d daemon in my installation:

ptc_d.png

MH


Martin Hanák

Hi Martin,

Thanks for getting back to me; I have an issue with check #2.  I have no FLEXlm Server for PTC Service installed on this machine.

Thanks.

Chris

9:40:20 (ptc_d)     ==>INCREMENT MECBASICENG_Academic2 ptc_d 34.0 23-nov-2018 150 \

    809090B0D7FC64063A0D VENDOR_STRING="VSVER=2.0 LO=(212)" \

    SUPERSEDE ISSUER=PTC-WEB-CREOEDULAB3 ISSUED=22-NOV-2016 \

    NOTICE="chris.edwards@ww-p.org, " SIGN2="0A17 325F AB53 5AEB \

    E975 9767 69EB 7435 BCFB 1B9E 593B A25C A518 7D18 A8D0 157F \

    BD15 7CD6 EA51 98FF 0309 62AD C8A6 A50F 8B9C 9FD5 A98B 4CCB \

    C620 9CDF"

9:40:20 (ptc_d) License server system started on WWP-KMS

9:40:20 (ptc_d) No features to serve, exiting

9:40:20 (ptc_d) EXITING DUE TO SIGNAL 27 Exit reason 4

9:43:30 (ptc_d) WWP-KMS: Not a valid license server system host. Exiting.

9:43:30 (ptc_d) daemon shutdown requested - shutting down

Hi,

FLEXlm Server for PTC and lmadmin_ptc services must not be installed at the same time. So in your case the following is truth, isn't it ?

  • FLEXlm Server for PTC is not installed
  • lmadmin_ptc is installed

The output provided in previous reply contains error message ... WWP-KMS: Not a valid license server system host

This probably means, that problem is related to MAC address of network card. I need to see outputs related to check no.1.

MH


Martin Hanák
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