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We just received a Lab License for our School and I attempted to install it on a Server 2008 R2 or 2012 R2 Server but the installer would not accept the license key. Is there more detailed documentation for an installation of this type.
Thanks.
Hi,
do you mean Product Code (similar to BGxxxxxxEDxxxx-xxxx-xxxx) or license file ?
Maybe Abdul Abdulkarim can help to resolve your problem.
MH
Yes, it is my understanding that this is a lab license that check in with the License Server.
Thanks.
Chris
Hi,
I do not understand if your problem is solved or not.
MH
Hello,
Thanks for the follow-up. When I attempt to install the license server software on Server 2008 R2 or Server 2012 R2, I cannot type anything into the "orange field" at all.
Thanks.
Chris
Hi,
create new clean Administrator account in operating system, login as new admin user and run installation again.
MH
Hi,
Adding a new local admin account allowed me to add the product code but installing the license failed with an message that said Error!
Thanks.
Chris
Hi,
Error! message is known problem - unfortunately PTC is not able to solve it.
Wait for a while until you receive email containing license file. Save it on the disk and drag and drop it into red field. (ignore orange field).
MH
Hello,
Now that I have a license file, I was able to install the license server but the ptc_d daemon will not start. Any suggestions would be appreciated.
Thanks.
Chris
Information from the log is below:
2016-11-28 10:46:22,871 root.Vendor (ptc_d)maximum number of start retry is reached.
2016-11-28 10:46:22,871 root.LicenseEngine (ptc_d) exited with status 37. (lmgrd requested vendor daemon down)
Hi,
check no.1
check no.2
check no.3
check no.4
Status of ptc_d daemon in my installation:
MH
Hi Martin,
Thanks for getting back to me; I have an issue with check #2. I have no FLEXlm Server for PTC Service installed on this machine.
Thanks.
Chris
9:40:20 (ptc_d) ==>INCREMENT MECBASICENG_Academic2 ptc_d 34.0 23-nov-2018 150 \
809090B0D7FC64063A0D VENDOR_STRING="VSVER=2.0 LO=(212)" \
SUPERSEDE ISSUER=PTC-WEB-CREOEDULAB3 ISSUED=22-NOV-2016 \
NOTICE="chris.edwards@ww-p.org, " SIGN2="0A17 325F AB53 5AEB \
E975 9767 69EB 7435 BCFB 1B9E 593B A25C A518 7D18 A8D0 157F \
BD15 7CD6 EA51 98FF 0309 62AD C8A6 A50F 8B9C 9FD5 A98B 4CCB \
C620 9CDF"
9:40:20 (ptc_d) License server system started on WWP-KMS
9:40:20 (ptc_d) No features to serve, exiting
9:40:20 (ptc_d) EXITING DUE TO SIGNAL 27 Exit reason 4
9:43:30 (ptc_d) WWP-KMS: Not a valid license server system host. Exiting.
9:43:30 (ptc_d) daemon shutdown requested - shutting down
Hi,
FLEXlm Server for PTC and lmadmin_ptc services must not be installed at the same time. So in your case the following is truth, isn't it ?
The output provided in previous reply contains error message ... WWP-KMS: Not a valid license server system host
This probably means, that problem is related to MAC address of network card. I need to see outputs related to check no.1.
MH