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Creo 2.0 Student Edition, error : 0x00000013

ptc-6104984
1-Newbie

Creo 2.0 Student Edition, error : 0x00000013

So, when I open up creo 2.0, it says that I need to register to Quality Agent and after I click "yes" it shows error *0x00000013* and click "OK" and I got crash.. So I hope, you'll answer on this threat and I'll be very thankful for support.

*You can see the image as proof..*

1 ACCEPTED SOLUTION

Accepted Solutions
MarkCheli
5-Regular Member
(To:ptc-6104984)

Hi Domi,

Please download and install the following link...

http://apps.ptc.com/schools/references/creo2_qualityagent_fix.exe

This should fix the Quality Agent and remove that error. If it doesn't, please let me know!

View solution in original post

6 REPLIES 6
MarkCheli
5-Regular Member
(To:ptc-6104984)

Hi Domi,

Please download and install the following link...

http://apps.ptc.com/schools/references/creo2_qualityagent_fix.exe

This should fix the Quality Agent and remove that error. If it doesn't, please let me know!

View solution in original post

I am having the same issue with 3.0. The 2.0 fix doesn't seem to work.

Hi Markcheli,

I have the same problem with my Creo 2.0 student edition, I downloaded and installed the given link but still the problem persist...

Please help !!!!!

MarkCheli
5-Regular Member
(To:ptc-6149221)

Hi Shivam,

Try downloading and installing the M070 quality agent from the link below...

http://apps.ptc.com/schools/qualityagent_32_m070.zip

Let me know if this one still doesn't work.

I am getting this issue.

-------------------------------------------------

The trace creation timestamp is: Wed Jul 23 12:27:35 14

The executable build timestamp is: Wed May 14 12:43:16 14

The datecode is: 2014090

The pro machine type is: x86e_win64

The process ID is: 5040

The traceback type is : CRASH

-------------------------------------------------

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 5044.

Main Thread 5044

=====================

ERROR: Module information could not be found, GetLastError: 1114 (Address: 0000000000000000)

0x0000000180357A35 NULL (NULL:0) (ig4icd64:0x0000000180000000) ( 0xf85cac8, 0x0, 0x0, 0x10dc5950 )

0x00007FF73DCBF6F6 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x428, 0x8, 0xf85cac8, 0x1 )

0x00007FF73DCBF786 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0xf85cac8, 0x15eab20, 0x0, 0x15eab80 )

0x00007FF73DC44098 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0xf901e28, 0x98522acb, 0x0, 0x0 )

0x00007FF73DC4E364 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x4df64138, 0x0, 0x402ad9, 0x402ad9 )

0x00007FFC985234B3 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x6, 0x2ca, 0x0, 0x2ef )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eacf0, 0x0, 0x15eacf0, 0x2ca )

0x00007FFC984C5C70 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x1, 0x15ead49, 0x0, 0x0 )

0x00007FFC985EFE31 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x1, 0x0, 0x0, 0xc )

0x00007FFC98555FF9 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eae70, 0x15eaf39, 0x0, 0x0 )

0x00007FFC98523AC8 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0xffffffff, 0x985ddf82, 0x402ad9, 0x0 )

0x00007FFC985ED5B8 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eb0f0, 0xffffffff, 0x15eb0f0, 0x5 )

0x00007FFC985F6326 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eb0f0, 0x8f9, 0x15eaec0, 0xb )

0x00007FFC985552F8 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eb0f0, 0x86c, 0x0, 0x0 )

0x00007FFC98523AC8 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x402ad9, 0x985e4fed, 0x402ad9, 0x0 )

0x00007FFC985ED5B8 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eb0f0, 0x0, 0xf954388, 0x9860529b )

0x00007FFC985F628C NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0xf954370, 0x402ad9, 0xf954370, 0xb3277360 )

0x00007FFC9847636C NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eb238, 0xabdaf8c7, 0x391773a0, 0xdb9118c )

0x00007FFCA2DF016D NULL (NULL:0) (coretools_sh:0x00007FFCA2DB0000) ( 0x0, 0x15eb259, 0xf954370, 0x15eb2d0 )

0x00007FFC98476446 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15eb228, 0xdcb5400, 0x0, 0xf954370 )

0x00007FFC9847AB08 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0xe937e88, 0x0, 0x86c, 0x428 )

0x00007FF7391772AA NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x0, 0x985d6b34, 0x0, 0x0 )

0x00007FF7391773B5 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x402ac5, 0x39174e70, 0xe87e540, 0x1 )

0x00007FF7391747AE NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0xe937e88, 0x1, 0xf954370, 0xf764978 )

0x00007FF739187D26 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0xfb84278, 0x2, 0x6, 0x0 )

0x00007FFC985D97FA NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFC985D9A17 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x9875e1c0, 0x1, 0x0, 0x0 )

0x00007FFC984C8538 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x402ac5, 0x15eb590, 0x245, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x402ac5, 0x5, 0x15eb6c0, 0x20d )

0x00007FFC984DC3BE NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x402ac5, 0x1, 0x0, 0x0 )

0x00007FFC984DE212 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x402aeb, 0x1, 0x0, 0x20d )

0x00007FFC984DE5A6 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x402aeb, 0x98760620, 0xf858e80 )

0x00007FFC984DE5FF NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0xf858e80, 0x402aeb, 0x0, 0x1 )

0x00007FFC984DEA21 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x80000001, 0x15eb900, 0x15eb970 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0xf858e60, 0x15eb970, 0x20d )

0x00007FFC9853921B NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x402ade, 0x15eba00, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0x0, 0x0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0x1, 0x15ebb90, 0xc3 )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x102b1e, 0x15ebc20, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0x0, 0x0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0x1, 0x15ebdb0, 0x20d )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x102b1b, 0x15ebe40, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0x0, 0x0, 0x15ebfd0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0xf858e00, 0x502af1, 0x20d )

0x00007FFC9853921B NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x102b20, 0x15ec060, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0x0, 0x0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x20d, 0x1, 0x15ec1f0, 0x20d )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x102b24, 0x15ec280, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x1d, 0x0, 0x0, 0x15ec410 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x1d, 0xf858dc0, 0x15ec410, 0x20d )

0x00007FFC9853921B NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x602bc7, 0x15ec4a0, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x0, 0x0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x1, 0x15ec630, 0x18 )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502bcf, 0x15ec6c0, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502bcf, 0x0, 0x0, 0x1 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502bcf, 0x16, 0x15ec850, 0x22e )

0x00007FFC984DC3BE NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502bcf, 0x1, 0x0, 0x0 )

0x00007FFC984DE212 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502bd1, 0x1, 0x0, 0x22e )

0x00007FFC984DE5A6 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x502bd1, 0x98760620, 0xf858d80 )

0x00007FFC984DE5FF NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0xf858d80, 0x502bd1, 0x0, 0x1 )

0x00007FFC984DEA21 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x80000001, 0x15eca90, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x1, 0x15ecb00, 0x22e )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x602bb5, 0x15ecb90, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x0, 0x0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x1, 0x15ecd20, 0x0 )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x602bdb, 0x15ecdb0, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x0, 0x0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x22e, 0x1, 0x15ecf40, 0x67 )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202b3d, 0x15ecfd0, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x295, 0x0, 0x0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x295, 0x1, 0x15ed160, 0x1b )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502b73, 0x15ed1f0, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502b73, 0x0, 0x0, 0x1 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502b73, 0x16, 0x15ed380, 0x20 )

0x00007FFC984DC3BE NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502b73, 0x1, 0x0, 0x0 )

0x00007FFC984DE212 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x502b65, 0x1, 0x0, 0x2b0 )

0x00007FFC984DE5A6 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x502b65, 0x98760620, 0xf858ce0 )

0x00007FFC984DE5FF NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0xf858ce0, 0x502b65, 0x0, 0x1 )

0x00007FFC984DEA21 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x2b0, 0x80000001, 0x15ed5c0, 0x0 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x2b0, 0x1, 0x15ed630, 0x20 )

0x00007FFC9853932F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb0, 0x15ed6c0, 0x1, 0x80000001 )

0x00007FFC98539402 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb0, 0x0, 0x0, 0x1 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb0, 0x16, 0x15ed850, 0x2d8 )

0x00007FFC984DC3BE NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb0, 0x1, 0x0, 0x0 )

0x00007FFC984DE212 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb1, 0x1, 0x0, 0x2d0 )

0x00007FFC984DE5A6 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x202bb1, 0x98760620, 0xf858ca0 )

0x00007FFC984DE5FF NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0xf858ca0, 0x202bb1, 0x0, 0x1 )

0x00007FFC984DEA21 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb1, 0x80000001, 0x15eda20, 0x1 )

0x00007FFC985EF97E NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb1, 0xb, 0x15edb00, 0x2d8 )

0x00007FFC984DC3BE NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x202bb1, 0x1, 0x0, 0x1 )

0x00007FFC984DE212 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x302b8b, 0x1, 0x0, 0x2d0 )

0x00007FFC984DE5A6 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x0, 0x0, 0x15edd10 )

0x00007FFC984DE5FF NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15edd10, 0x0, 0x15edd10, 0x0 )

0x00007FFC984B8553 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x15edd10, 0x0, 0x0 )

0x00007FFC984BB999 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x302b8b, 0x80000001, 0x15edd20, 0x1 )

0x00007FFC984C0426 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x7d2, 0x98470000, 0x0, 0x310 )

0x00007FFC984C109F NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x302b8b, 0x15edeb0, 0x7d2, 0x0 )

0x00007FFC985ED5B8 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15edeb0, 0x0, 0x15ee1c8, 0x98605285 )

0x00007FFC985F628C NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15ee1c8, 0x302b8b, 0x98, 0x985fdb54 )

0x00007FFC9847636C NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15ee008, 0x98475d03, 0x1, 0x0 )

0x00007FFCA2DF016D NULL (NULL:0) (coretools_sh:0x00007FFCA2DB0000) ( 0x0, 0x300, 0xffff8000, 0xa2df016d )

0x00007FFC98476446 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x15edfe8, 0x0, 0x0, 0x0 )

0x00007FFC9847AB08 NULL (NULL:0) (libui_sh:0x00007FFC98470000) ( 0x0, 0x0, 0x7d2, 0xffff8000 )

0x00007FF739161687 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0xfa2, 0x15ee1c8, 0x97, 0x15ee0e8 )

0x00007FF7391805E2 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x15ee260, 0x15ee260, 0x15ee590, 0x0 )

0x00007FF7391A0117 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x40, 0x2, 0x0, 0x15ee490 )

0x00007FFCA2DF016D NULL (NULL:0) (coretools_sh:0x00007FFCA2DB0000) ( 0x0, 0x15ee4d1, 0x1, 0x0 )

0x00007FF7391A068C NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x0, 0x41b97068, 0x41b97068, 0x1 )

0x00007FF73AD087AC NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x3e9, 0x3ea1ddf8, 0x2, 0x4ff0110 )

0x00007FF73EA1DB9C NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x0, 0x41b97068, 0x41b97068, 0x1 )

0x00007FF73EA0A1A5 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x0, 0x0, 0xa2ca54e1, 0x3 )

0x00007FF73EA05C14 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x1, 0x15efb40, 0x19f0830, 0x18af101 )

0x00007FF73EA05DF7 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x1633acb, 0x0, 0x0, 0x0 )

0x00007FF738898753 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5048

=====================

0x00007FFCB4D7ABCA NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0xabe8ac69, 0x0, 0xabdb753a )

0x00007FFCB2221148 NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x1b5e420, 0x1, 0x0, 0x2e4 )

0x00007FFCABEACBD4 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x0, 0x0, 0xabdf2190, 0xabdb1dc2 )

0x00007FFCABEA70ED NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x1b5e420, 0x1b5f3d0, 0x1b50860, 0x0 )

0x00007FFCABEA8B43 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x36c5760, 0x1b50860, 0x0, 0x1b5e480 )

0x00007FFCABEA6A7D NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x36c5760, 0x0, 0x0, 0x0 )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x36c5760, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5052

=====================

0x00007FFCB4D7B13A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0x3, 0x0, 0xb4d355a7 )

0x00007FFCB22213AD NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x36c5a38, 0x36814000, 0x0, 0x473fa10 )

0x00007FFCABE866AD NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x0, 0x12c9679, 0x1b5e560, 0x2fc )

0x00007FFCABE867FF NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x12c9679, 0x12c9679, 0x1b5f850, 0x1b5e510 )

0x00007FFCABE86975 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0xabda0000, 0x1b5f850, 0x3, 0x0 )

0x00007FFCABEAC92B NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x0, 0x0, 0xabdf2190, 0xabdb1dc2 )

0x00007FFCABEA70ED NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x1b5e510, 0x1b5f850, 0x1b50860, 0x0 )

0x00007FFCABEA8B43 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x36c5e60, 0x1b50860, 0x0, 0x1b5e670 )

0x00007FFCABEA6A7D NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x36c5e60, 0x0, 0x0, 0x0 )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x36c5e60, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5056

=====================

0x00007FFCB4D7B13A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x61, 0xb4d17442, 0x19f0470, 0x2d0 )

0x00007FFCB22213AD NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x36ecc28, 0x36814000, 0x0, 0x4eef450 )

0x00007FFCABE866AD NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x1, 0x25df62b, 0x1b5f228, 0x0 )

0x00007FFCABE867FF NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x38ee5b11, 0x1, 0x38f25b0, 0x1 )

0x00007FFCABE86975 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x1, 0x1b5f1d0, 0x38, 0x38f25b0 )

0x00007FFCABEACE3B NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0xabda0000, 0xabdf2190, 0x4, 0x0 )

0x00007FFCABEA7808 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x1b50800, 0x3659958, 0x1b5fcd0, 0x1b5f340 )

0x00007FFCABEA70ED NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x1b5f1d0, 0x1b5fcd0, 0x1b50860, 0x0 )

0x00007FFCABEA8B43 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x36c5760, 0x1b50860, 0x0, 0x1b5f340 )

0x00007FFCABEA6A7D NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x36c5760, 0x0, 0x0, 0x0 )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x36c5760, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5060

=====================

0x00007FFCB4D7B13A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB22213AD NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x0, 0x36814000, 0x0, 0x0 )

0x00007FFCB2CE132F NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x784e9e0, 0x5d7ed70, 0x0, 0x0 )

0x00007FFCA5B82062 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x53cfe278, 0x5d7fcc8, 0x10, 0x0 )

0x00007FFCA5B82B56 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x5d7fde0, 0x459f7d50, 0x53cfe278, 0x0 )

0x00007FF73D960BCF NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x459f7d50, 0x0, 0x0, 0x0 )

0x00007FFCA5C50663 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x1874100, 0x0, 0x3650510, 0x7fffffff )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x37de6f0, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5072

=====================

0x00007FFCB4D7B13A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x27f, 0x0, 0x0, 0x1f80 )

0x00007FFCB22213AD NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x0, 0x36814000, 0x0, 0x0 )

0x00007FFCB2CE132F NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FF73D733276 NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5112

=====================

0x00007FFCB4D7C67A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0x16a0660, 0x10, 0x6efb840 )

0x00007FFCB4D090B6 NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 5116

=====================

0x00007FFCB4D7C67A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x168bc00, 0x168bc00, 0x1689ef8, 0x1 )

0x00007FFCB4D090B6 NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 2108

=====================

0x00007FFCB4D7B13A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x55b0470, 0x9f7f398, 0x17f0000, 0xa )

0x00007FFCB22213AD NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x0, 0x36814000, 0x0, 0x0 )

0x00007FFCB2B024FA NULL (NULL:0) (combase:0x00007FFCB2B00000) ( 0x54c, 0x0, 0x0, 0xb2c89a00 )

0x00007FFCB2B025A8 NULL (NULL:0) (combase:0x00007FFCB2B00000) ( 0xffffffff, 0x1715720, 0x0, 0xb2c89a10 )

0x00007FFCB2B2A5E1 NULL (NULL:0) (combase:0x00007FFCB2B00000) ( 0x0, 0x0, 0x6f04dc0, 0x0 )

0x00007FFCB2B2A781 NULL (NULL:0) (combase:0x00007FFCB2B00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3280

=====================

0x00007FFCB4D7C67A NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x168bb20, 0x168bb20, 0x1647a48, 0x1 )

0x00007FFCB4D090B6 NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3720

=====================

0x00007FFCB4D7ABCA NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x6f1ba00, 0xb2b298b0, 0xffffffff, 0x508 )

0x00007FFCB2221148 NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x516dc20, 0x516dc20, 0x0, 0x508 )

0x00007FFCA5C4CCB4 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x50f9b70, 0x0, 0x0, 0x0 )

0x00007FF73B6525BE NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x50f9b70, 0x0, 0x0, 0x0 )

0x00007FFCA5C50663 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x676b300, 0x0, 0x364f010, 0x0 )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x77f8300, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 2256

=====================

0x00007FFCB4D7ABCA NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x6f22c00, 0xb2b298b0, 0xffffffff, 0x62c )

0x00007FFCB2221148 NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x516dc38, 0x516dc38, 0x0, 0x62c )

0x00007FFCA5C4CCB4 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x50f93b8, 0x0, 0x0, 0x0 )

0x00007FF73B6525BE NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x50f93b8, 0x0, 0x0, 0x0 )

0x00007FFCA5C50663 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x676b300, 0x0, 0x3650210, 0x0 )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x79eaae0, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3596

=====================

0x00007FFCB4D7ABCA NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x6f44b00, 0xb2b298b0, 0xffffffff, 0x634 )

0x00007FFCB2221148 NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x516dc50, 0x516dc50, 0x0, 0x634 )

0x00007FFCA5C4CCB4 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x50fa1f8, 0x0, 0x0, 0x0 )

0x00007FF73B6525BE NULL (NULL:0) (xtop:0x00007FF7377A0000) ( 0x50fa1f8, 0x0, 0x0, 0x0 )

0x00007FFCA5C50663 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x676b300, 0x0, 0x3650310, 0x0 )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x6d7c9b0, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 4104

=====================

0x00007FFCB4D7ABCA NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x1b64b80, 0xabda20bb, 0xfffffffe, 0xabe81c7a )

0x00007FFCB2221148 NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x1, 0x0, 0x0, 0x684 )

0x00007FFCA5B8CC15 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x1b64b80, 0x1b64c70, 0x1, 0x0 )

0x00007FFCABEA8C23 NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x7b55e10, 0x1b50860, 0x0, 0x1b64be0 )

0x00007FFCABEA6A7D NULL (NULL:0) (asyncoremt:0x00007FFCABE80000) ( 0x7b55e10, 0x0, 0x0, 0x0 )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x7b55e10, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

Thread 3044

=====================

0x00007FFCB4D7ABCA NULL (NULL:0) (ntdll:0x00007FFCB4CE0000) ( 0x0, 0xa5c4e203, 0x5107b90, 0xabdac1f0 )

0x00007FFCB2221148 NULL (NULL:0) (KERNELBASE:0x00007FFCB2220000) ( 0x364e9a8, 0x0, 0x0, 0x6a0 )

0x00007FFCA5B8CC59 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x50fb330, 0x1, 0x0, 0x0 )

0x00007FFCA5C508A5 NULL (NULL:0) (baselibmt:0x00007FFCA5B70000) ( 0x676b300, 0x0, 0x364e990, 0x7fffffff )

0x000000005BD21DB7 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x5bdb1ac0, 0x7b542f0, 0x0, 0x0 )

0x000000005BD21E53 NULL (NULL:0) (MSVCR100:0x000000005BD00000) ( 0x0, 0x0, 0x0, 0x0 )

0x00007FFCB2CE16AD NULL (NULL:0) (KERNEL32:0x00007FFCB2CE0000) ( 0x0, 0x0, 0x0, 0x0 )

I have tried downloading the M070 agent. still the problem persists.

Urgent help solicited.

Vishal

MarkCheli
5-Regular Member
(To:ptc-6331117)

Vishal,

The below post will provide a solution to this issue...

http://communities.ptc.com/thread/56357?tstart=0