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ptc-32571781-Visitor
1-Visitor
December 30, 2013
Solved

Creo 2.0 Student Version License Failure

  • December 30, 2013
  • 3 replies
  • 8730 views

Hello!

I am using the Creo 2.0 Student Version and have had to request a new license a few weeks ago. I did so on the website and with the new product code I was able to create a new license file. However, when starting up Creo 2.0, I am still getting an error concerning license failure.

Unbenannt.JPG

Thank you very much for your help!

    Best answer by

    This could happen for a variety of reasons. Your Creo license is tied to the Host ID of the first priority network card on your computer. Often, computers have more than one network card (wireless and LAN) and if one of the cards is enabled or disabled after licensing, the first priority network card and thus Host ID will change. If this happens, Creo will open with a message that says “License request failed for feature” and if you expand the Warning Message List dialog box, you will see “Invalid host”.

    You may have turned off the wireless card that was enabled during installation. This document will explain it:


    You can also send us your license file, it is located at C:\ProgramData\PTC\Licensing:


    In case you didn’t have them the first time, here are the installation instructions for the Student edition:


    Academic Technical Support:

    3 replies

    R
    ryankelley1-Visitor
    1-Visitor
    December 30, 2013

    Welcome to PTC Community Jakob!

    I've moved this discussion into our forums where our dedicated team of support engineers will get back to you as soon as possible.

    C
    ChrisCarr1-Visitor
    1-Visitor
    December 30, 2013

    Hi Jakob,

    This could happen for a variety of different reasons. Could you expand the error window and show us a screenshot of the full text? This will help us diagnose your problem.

    Thanks,

    Chris

      P
      ptc-32571781-VisitorAuthor
      1-Visitor
      December 31, 2013

      Hi Chris,

      I'm sorry, but this is the full text of the error window ..

      C
      ChrisCarr1-Visitor
      1-Visitor
      December 31, 2013

      Jakob,

      If you'll send an email to -, I'll be able to jump on your computer and take a look at the problem.

      Regards,

      Chris

        P
        ptc-50216761-Visitor
        1-Visitor
        April 6, 2014

        how can i get new student verison license file where should i buy and can i buy online new licese

        M
        MarkCheli5-Regular Member
        5-Regular Member
        April 7, 2014

        Hi!

        You can find all that information here: http://communities.ptc.com/thread/44582?tstart=0

        P
        ptc-66680081-Visitor
        1-Visitor
        September 30, 2014

        creo.png

        Hello,

        I just install the Creo 2.0 Student but getting this error and can't start the program.

        I only have 1 NIC in my system.

        Please help.

        Thank you

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