Creo 3.0 designated product code is "incorrect"

Forum|Forum|11 years ago
October 22, 2014
3 replies
5621 views

Someone, please help!

I had to reinstall windows on my PC and lost my copy of Creo 2.0. When I saw that 3.0 was available free for students, I happily jumped on for FTC. Now it is telling me my product code is incorrect, even though I simply copied and pasted it from the installation guide. Could somebody please help me with this? My team was planning on upgrading to 3.0 tomorrow after school, so if someone has any recomendations, it would be greatly appreciated.

Best answer by MarkCheli

For anyone that may be experiencing this same issue, it has now been resolved. Originally there was an issue for some people with connection to our licensing servers but it has been fixed.

If anyone has any questions, please let me know!

M

MarkCheli

5-Regular Member

Hi,

Is the product code that you are using: BH400407EDSTUDENTEDK12? A Creo 2.0 product code will not work with Creo 3.0.

P

ptritabaugh

Author

1-Visitor

Yes it is, but why is it a 2.0 creo code if it is on the 3.0 installation guide? If if this is the case, where do I get the next code?

M

MarkCheli

5-Regular Member

Peter,

My appologies, the code I showed above is a Creo 3.0 code. Can you send me an email at - so we can get this resolved as quickly as possible?

M

MarkCheli

Answer

5-Regular Member

For anyone that may be experiencing this same issue, it has now been resolved. Originally there was an issue for some people with connection to our licensing servers but it has been fixed.

If anyone has any questions, please let me know!

P

ptc-6490931

1-Visitor

If I have already installed with the incorrect product code, how do I receive the correct code?

the progam is working but it is telling me the asm files were created with the educational software and is not recognizing my 3.0 as educational, even tho it was downloaded from the educators site and configured for schools?