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RB_97844081-Visitor
1-Visitor
January 20, 2021
Solved

Creo 4.0 University Student Edition Premium order/install issues

  • January 20, 2021
  • 1 reply
  • 1391 views
I purchased a student version of Creo on -1-17-21 order #103046868113. The order confirmation says I ordered Creo 4.0 University Student Edition Premium - One Year Term License. I down loaded it and it installed as Creo 7.0.2.0 and give an error message of License failed, License file does not support this version. I can only install what you gave me 7.0.2.0 with a license for 4.0. I have made Two phone calls and this is second attempt to log a case. Today is 1-20-21. Need someone to call me at 713.992.1348
    Best answer by MartinHanak
    @RB_9784408 wrote:
    I purchased a student version of Creo on -1-17-21 order #103046868113. The order confirmation says I ordered Creo 4.0 University Student Edition Premium - One Year Term License. I down loaded it and it installed as Creo 7.0.2.0 and give an error message of License failed, License file does not support this version. I can only install what you gave me 7.0.2.0 with a license for 4.0. I have made Two phone calls and this is second attempt to log a case. Today is 1-20-21. Need someone to call me at 713.992.1348

    Hi,

    you ordered Creo 4.0 University Student Edition Premium license. Therefore you can install and start Creo Parametric 4.0. The license does not enable you to use higher version.

    You can download Creo 4.0 installation media using https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp link.

    1 reply

    M
    MartinHanak24-Ruby IIIAnswer
    24-Ruby III
    January 21, 2021
    @RB_9784408 wrote:
    I purchased a student version of Creo on -1-17-21 order #103046868113. The order confirmation says I ordered Creo 4.0 University Student Edition Premium - One Year Term License. I down loaded it and it installed as Creo 7.0.2.0 and give an error message of License failed, License file does not support this version. I can only install what you gave me 7.0.2.0 with a license for 4.0. I have made Two phone calls and this is second attempt to log a case. Today is 1-20-21. Need someone to call me at 713.992.1348

    Hi,

    you ordered Creo 4.0 University Student Edition Premium license. Therefore you can install and start Creo Parametric 4.0. The license does not enable you to use higher version.

    You can download Creo 4.0 installation media using https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp link.

      R
      RB_97844081-VisitorAuthor
      1-Visitor
      January 21, 2021
      Thank you for your quick response and solution. I don’t like have unused software on my laptop and the 7.0.20 came with Creo Parametric, Creo distributed batch, Creo modelcheck and Creo layout all 7.0 versions, would like to uninstall all unusable items. What is best way to uninstall them?
      M
      MartinHanak24-Ruby III
      24-Ruby III
      January 21, 2021
      @RB_9784408 wrote:
      Thank you for your quick response and solution. I don’t like have unused software on my laptop and the 7.0.20 came with Creo Parametric, Creo distributed batch, Creo modelcheck and Creo layout all 7.0 versions, would like to uninstall all unusable items. What is best way to uninstall them?

      Hi,

      open File Explorer and put Control Panel\All Control Panel Items\Programs and Features into address bar. Then uninstall unwanted items.

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