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MD_103268061-Visitor
1-Visitor
August 12, 2022
Question

Creo installation stuck at 'processing'

  • August 12, 2022
  • 2 replies
  • 13177 views

Hi,

 

I was using Creo 6, 7 and 8 as a member of a formula student team. But recently I reinstalled windows and when I am trying to install any version of Creo, after entering the product code it is stuck at 'processing'. I tried disabling firewall and ipv6 of my router, no success.

 

I am kinda desperate now as I am not able to work properly without Creo....

    2 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    August 13, 2022

     Hi,

     

    Did you follow the steps in this tip? Tip - "Creo Trial 8.0 Player stops paging at certain Percentage": https://community.ptc.com/t5/PTC-Education-Forum/Creo-Trial-8-0-Player-stops-paging-at-certain-Percentage/m-p/732282#M12113

    M
    MD_103268061-VisitorAuthor
    1-Visitor
    August 13, 2022

    My internet connection is stable. My problem is completely different as I said, installer is stuck at the licence page at 'processing'.

      J
      JoeHigham10-Marble
      10-Marble
      August 31, 2022

      Same thing is happening for me.

       

      Regards,

      Joe Higham

      M
      MD_103268061-VisitorAuthor
      1-Visitor
      August 20, 2022

      Meanwhile I tried Creo 6 and 7 installer with multiple product keys, same thing happened ...

      G
      gchen-28-Gravel
      8-Gravel
      August 20, 2022

      I don't think we can do anything at the moment, I feel like it is caused by how windows handling MAC Address and win11 changes their virtuallization security too. Installer is not able to pick up the correct Host ID, and something wrong with server side too i guess. Abdul is trying to help me manually generate license from PTC directly. But due to the MAC Address installer picking up is a virtual network adapter, Windows change that every couple hours randomly, Need a way to manually change Host ID Setip in Advanced License Entry and ask Abdul with your real physical MAC. In the meantime, cross fingers and enjoy onshape......

      C
      CM_90453664-Participant
      4-Participant
      August 29, 2022

      So will this ever be fixed and are we somehow the only PTC users affected by this?
      (If it would apply to all PTC installers, you would think a fix would be on the way...?)

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