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ptc-59185671-Visitor
1-Visitor
April 20, 2014
Solved

Error at the very beginning

  • April 20, 2014
  • 2 replies
  • 2419 views

Happy Ester to everyone,

I have a major problem. When i start drawing anything, my screen just stays white. (Not just while drawing, all the time) I can click on the symbols that are used to be on the screen. So it’s just the screen who doesn’t updates or whatever. I tried to reinstall the program but still the same mistake.

Can anyone help me? Any ideas? I added one pic of the screen.

Would be great

Greetings

Friedrich

    Best answer by MarkCheli

    Hi Friedrich,

    Please see the below guide for help with the issue. It looks to me to be related to your graphics drivers and is relatively common. The guide will walk you through the process of either updating your graphics drivers or disabling dedicated graphics if the problem is still not solved.

    http://apps.ptc.com/schools/references/support_creo2_graphics.pdf

    If even after you have tried everything included in the guide and Creo is still doing the same thing, please let me know.

    Thanks!

    2 replies

    W
    Werner_E25-Diamond I
    25-Diamond I
    April 20, 2014

    Please post in the appropriate subspace of this community. You have posted in the Mathcad section and most likely we can't help you with Creo!

    P
    ptc-59185671-VisitorAuthor
    1-Visitor
    April 20, 2014

    Do u have a Link where i should post this? I cant find it.

    W
    Werner_E25-Diamond I
    25-Diamond I
    April 20, 2014

    Friedrich Prinz wrote:

    Do u have a Link where i should post this? I cant find it.

    Really???

    I guess chosing "PTC Creo" at the top and then "Discussions" (or "All Content") and then "Start a discussion" would be a good idea.

    It might also help if you give more information than just a screenshot - which program, which version and maintenance release, which OS, etc.

    http://communities.ptc.com/community/post!input.jspa?containerType=14&container=2023

    20.04.png

    M
    MarkCheli5-Regular MemberAnswer
    5-Regular Member
    April 24, 2014

    Hi Friedrich,

    Please see the below guide for help with the issue. It looks to me to be related to your graphics drivers and is relatively common. The guide will walk you through the process of either updating your graphics drivers or disabling dedicated graphics if the problem is still not solved.

    http://apps.ptc.com/schools/references/support_creo2_graphics.pdf

    If even after you have tried everything included in the guide and Creo is still doing the same thing, please let me know.

    Thanks!

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