I can’t open the License Manager for software down...

IL_10539776 · ‎Mar 26, 2023

Hallo!

I bought the Mathcad Student license, received all information for upgrading of my account, but it doesn’t work. Now, I can’t open the License Manager for software downloading. The direct link for the downloading, which I got from PTC, doesn’t work too!

And why there is an e-mail address <euroa@ptc.com> on the web-page, if it doesn't work? The address was inactivated on the 15th of June 2015.

There is a screenshot of the result of using the direkt link.

MartinHanak · ‎Mar 27, 2023

Hi,

are you sure that you have to install License Manager ?

Look into your license file - if it does not contain SERVER and DAEMON lines then your license is the locked one. In this case you do not need to install License Manager. In Mathcad Prime Licensing dialog box you simply enter the path to the license file.

Martin Hanák

IL_10539776 · ‎Mar 27, 2023

Hi,

I haven't to install License Manager. I meant that there is a menu item on the website where I had to upgrade my account. But it now shows that my customer number and sales order number (SON) do not match. I don't understand what the problem is and how I can fix it or how I can install the software.

MartinHanak · ‎Mar 27, 2023

@IL_10539776 wrote:

Hi,

I haven't to install License Manager. I meant that there is a menu item on the website where I had to upgrade my account. But it now shows that my customer number and sales order number (SON) do not match. I don't understand what the problem is and how I can fix it or how I can install the software.

Hi,

I hope I can give you information concerning account update. Please provide more information:

URL of web page
picture of web page

AFAIK by default student account does not have any Customer Number assigned.

On update web page you have to fill Customer Number supplied with SON

URL I use to modify my account ... https://support.ptc.com/appserver/common/account/secure/wamMain.jsp

Martin Hanák

VladimirN · ‎Mar 27, 2023

"Mathcad Downloads": http://support.ptc.com/support/mathcad_downloads.htm
"PTC Academic Program - Free Download Page": https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp