I can’t open the License Manager for software downloading

Forum|Forum|3 years ago
March 26, 2023
2 replies
1681 views

Hallo!

I bought the Mathcad Student license, received all information for upgrading of my account, but it doesn’t work. Now, I can’t open the License Manager for software downloading. The direct link for the downloading, which I got from PTC, doesn’t work too!

And why there is an e-mail address <euroa@ptc.com> on the web-page, if it doesn't work? The address was inactivated on the 15th of June 2015.

There is a screenshot of the result of using the direkt link.

Mathcad Student Edition

M

MartinHanak

24-Ruby III

Hi,

are you sure that you have to install License Manager ?

Look into your license file - if it does not contain SERVER and DAEMON lines then your license is the locked one. In this case you do not need to install License Manager. In Mathcad Prime Licensing dialog box you simply enter the path to the license file.

I

IL_10539776

Author

1-Visitor

Hi,

I haven't to install License Manager. I meant that there is a menu item on the website where I had to upgrade my account. But it now shows that my customer number and sales order number (SON) do not match. I don't understand what the problem is and how I can fix it or how I can install the software.

M

MartinHanak

24-Ruby III

@IL_10539776 wrote:

Hi,

I haven't to install License Manager. I meant that there is a menu item on the website where I had to upgrade my account. But it now shows that my customer number and sales order number (SON) do not match. I don't understand what the problem is and how I can fix it or how I can install the software.

Hi,

I hope I can give you information concerning account update. Please provide more information: