Solved: Install errors

ptc-5165880 · ‎Jul 01, 2013

I am a FIRST FTC mentor of a rookie team and struggling with installation. Using the install from web option. I have my firewall off and am running as administrator. When I try to generate a license code it tells me invalid and to contact support. When I try to use the license code I rec'd in the email I get the following error message. Very frustrated and I would love some help with this...

MarkCheli · ‎Jul 01, 2013

Hi Kristin,

A lot of the time the installation assistant will become "non-responsive" if it is the being run as a "web installer". My recommendation to you would be to download the full DVD (found here as Win 32-64 DVD (4478 MB)) and then run the installation from there. If this does not fix the problem, please let me know!

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MarkCheli · ‎Jul 01, 2013

Hi Kristin,

A lot of the time the installation assistant will become "non-responsive" if it is the being run as a "web installer". My recommendation to you would be to download the full DVD (found here as Win 32-64 DVD (4478 MB)) and then run the installation from there. If this does not fix the problem, please let me know!

ChrisCarr · ‎Jul 01, 2013

Kristin,

It might also help to follow the installation instructions detailed here after downloading the DVD from the link Mark provided.

Hope this helps!

Chris

ptc-5165880 · ‎Jul 18, 2013

Thanks! Downloading it in the DVD format worked perfectly. We were also able to store the downloaded software onto a USB flash drive and install it on all of the teams laptops without having to re-download it over the internet. The directions were clear and concise frmo that point forward!

Thanks again,

Kristin Clemons

Mentor FTC Team #7037