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MF_100472371-Visitor
1-Visitor
October 19, 2021
Solved

License file does not support this version - Creo 8

  • October 19, 2021
  • 1 reply
  • 2965 views

I subscribed school academic program for CREO 8 and I installed it starting from MED-100WIN-CD-450_8-0-0-0_Win64, even if the PDF procedure associated refered to CREO 7. I used the licences reported in the PDF and from the installation process it appeared as Active.
Anyway if I launch Creo 8, I receive The error  "(-21) License file does not support this version" and the application closes.
I have checked on https://www.ptc.com/en/support/creo-admin-troubleshooter/error-code/error-21 how to solve the error but when I click on PTC License Management tools link I receive "Request Processing Failed" on the web.
After the installation I received an email with a "sw_license_email_*******.dat" file. I tried to replace the original licence in C:\ProgramData\PTC\Licensing, but Creo doesn't recognize it as valid licence.

What should I do?

Best answer by VladimirN

Did you follow this instruction - "PTC Creo 8.0 - Schools Edition - Quick Installation Guide" (product code BE800908EDSTUDENTEDK12)? Link: https://apps.ptc.com/schools/references/install_creo8_schools_standard.pdf

1 reply

V
24-Ruby III
VladimirN24-Ruby IIIAnswer
24-Ruby III
October 19, 2021

Did you follow this instruction - "PTC Creo 8.0 - Schools Edition - Quick Installation Guide" (product code BE800908EDSTUDENTEDK12)? Link: https://apps.ptc.com/schools/references/install_creo8_schools_standard.pdf

    M
    MF_100472371-VisitorAuthor
    1-Visitor
    October 19, 2021

    Ok now it works crrectly, 

    thank you

      V
      24-Ruby III
      VladimirN24-Ruby III
      24-Ruby III
      October 19, 2021

      You're welcome.

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