Skip to main content
L
lbeierle1-Visitor
1-Visitor
May 18, 2016
Solved

PROE Student Edition4 - license request fails

  • May 18, 2016
  • 3 replies
  • 4702 views

i had been using PROE Student Edition4 since 7/2010 with no problems on a Lenovo T400.

In 2014 i installed a trial version of Creo Elements which apparently expired recently. I

tried to use it and it displayed a expired license notice.

when i tried to use my PROE 4 a warning display showed:

     License request failed for feature PROE Student Edition4: -9

          Invalid host

     Displaying status for license file: C:\Program Files(x86)\ProEngineer Student Edition\text\licensing\license.dat

          License server: none

     License in use Free Version

           Expire Date SCN

     PROE Student Edition4  Uncounted  29.0  None  Student Edition4 Locked to: 00-1E-65-AA-7F-B6

i tried to reactivate with the CD1, but was denied as maximum number of activations had occurred.

i uninstalled, but kept the license.dat file), reinstalled from CDs with reference to the original license.dat file,

but get the same warning.

i notice the physical address with the install displays: 00-24-7E-DA-23-A4 which differs from PTC Host_ID.

my original install notation indicated the same addresses, but i have no info what happened to expedite the install.

did the expired trial version kill my original PROE4 license?

am i now SOL uninstalling with no good license file & unable to get activation?

or is there some host server that is lost?

lenny

    Best answer by MartinHanak

    Hi,

    1.] Enable Intel(R) WiFi Link 5100 AGN network card and check if its MAC address is 00-1E-65-AA-7F-B6 (Student Edition4 Locked)

    2.] In Registry_NetworkCards.pdf I found record related to RT73 USB Wireless LAN Card, this external USB LAN card was probably attached to your notebook. Maybe it has MAC address is 00-1E-65-AA-7F-B6. Do you know something about this card ?

    MH

    3 replies

    T
    Tmetcalf5-Regular Member
    5-Regular Member
    May 18, 2016

    Good day Lenny,

    I have moved this to the Academic Support area to get the right eyes on your question.

    For the fastest response to your issue, your best bet is to fill out the PTC Academic Request Form, it is this team who handle all issues related to our PTC student edition software.

    Best,

    Toby

    L
    lbeierle1-VisitorAuthor
    1-Visitor
    May 19, 2016

    thanks for direction. did so.

    l

    M
    MartinHanak24-Ruby III
    24-Ruby III
    May 19, 2016

    Hi,

    please answer a few simple questions:

    1.] Are you still using the same Lenovo T400 with the same operating system ?

    2.] How many network cards does your Lenovo T400 contain ?

    3.] Are all network cards enabled ?

    3.] What MAC addresses are related to network cards(s) ?

    4.] What entries are available in system registry (run regedit) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards ?

         (attach picture)

    MH

      L
      lbeierle1-VisitorAuthor
      1-Visitor
      May 22, 2016

      Martin, thanks for your reply.

      1.] Are you still using the same Lenovo T400 with the same operating system ?

            same, nothing added, cd does not read, so have used a network connected cd for reinstall

      2.] How many network cards does your Lenovo T400 contain ?

          Ethernet adapter Bluetooth Network Connection:

                Media disconnected

                Bluetooth Device (Personal Area Network)

                Phy. Add: 00-26-5E-92-E6-50

          Ethernet adapter <workgroup>:

            one, Intel(R)  82567LM Gigabit Network Connection:

          Phy. Add: 00-24-7E-DA-23-A4

          Intel(R) WiFi Link 5100 AGN

          disabled

      3.] Are all network cards enabled ?

            just the above LAN

      3.] What MAC addresses are related to network cards(s) ?

          Intel(R)  82567LM Gigabit Network Connection:

          Phy. Add: 00-24-7E-DA-23-A4

      4.] What entries are available in system registry (run regedit) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards ?

          (attach picture)

      with further reflection, there were some months that passed without me accessing Pro4. So what happened first i do not know.

      the only events that occurred was the trial version of creo/express expiring and i had some connectivity issues on my home

      network so had installed new router and switch. again no touching T400 laptop.

      thanks for any insight to this inconvenience,

      lenny

      M
      MartinHanak24-Ruby IIIAnswer
      24-Ruby III
      May 23, 2016

      Hi,

      1.] Enable Intel(R) WiFi Link 5100 AGN network card and check if its MAC address is 00-1E-65-AA-7F-B6 (Student Edition4 Locked)

      2.] In Registry_NetworkCards.pdf I found record related to RT73 USB Wireless LAN Card, this external USB LAN card was probably attached to your notebook. Maybe it has MAC address is 00-1E-65-AA-7F-B6. Do you know something about this card ?

      MH

      A
      aabdulkarim13-Aquamarine
      13-Aquamarine
      May 19, 2016

      Hi Lenny,

      Unfortunately, the PROE Student 4 is no longer officially supported by PTC. I would recommend that you upgrade to Creo 3.0 (the most recent version) through the PTC store: https://Store.ptc.com

      Alternatively, K-12 Educators, K-12 Students and University students can register for PTC Creo 3.0 Student Standard using this link.  http://www.ptc.com/academic-program/products/free-software

      Regards,

      Abdul

      L
      lbeierle1-VisitorAuthor
      1-Visitor
      May 23, 2016

      thanks, abdul,

      i would like to continue using pro4 with the "perpetual license" as i have for the

      last six years. i've learned to ride this bike, know i could adapt those skills to the

      latest techno- version, but for my simple needs, i was happy and impressed with

      the ease of modeling.

      sincerely,

      lenny

      Terms & ConditionsCookie settingsAccessibility statement