I have the same problem of Mr. Pixner (10-28-2020). My license for Creo Student 6.0 is expiring in a few days. Whenever I try to renew it, it says that my account is not verified.
I followed the indications of Mr. Alex_Cazacu but, even if I renew the password, the problem is always the same.
What could be the problem?
cliente non verificato = Not verified customer
Are you licensing Free Creo 6.0 Student edition? If so, please send me a private message with your email and I'll send you a license for 70-C9-4E-8B-17-F7 Host ID.
Sorry, I think I have the same question to ask you, what measures should I take next?
The current modeling is halfway through and the file cannot be opened because the student version expires today. I will graduate in June this year. Can I continue to use it? Thank you!
I also have the same problem, my user can not be verified. Please can you send me a licence? My Host ID: 68-B5-99-F8-76-FD.
Hello Alex, nice to meet you. I need help with this too. License expires in 3 days, on Tuesday the 25th. Please help me out. I wrote you a private message.
I assume you tried the license renewal from the setup.exe of your installation folder. If not, then run the setup program as if you were installing the prohram, but instead on the PTC Installation Assistant screen just choose "Setup license". Accept and acknowledge the agreements, and in the License Identification use Simple License Entry. In the blank field type in your product code and click Install Licensing. In the popup enter your username and password to verify credibility. That should solve your issues. I have also had some issues with Licensing. I tried several times, and succeeded.
Hello dradakovic, where can I the installation folder? Is this it? Notice that I have my Creo 6 Student Version installed in a G drive, an external SSD. I made my own Program Files folder and installed Creo there. Thus, there is no "PTC" folder. There is just a "Creo" folder and a "Creo 22.214.171.124" folder. I open the Creosvcs_64 file and the bottom picture appears. I clicked Repair but it took a while and didn't do anything.
I did exactly as suggested by this user and it worked.
Am writing the steps I followed (which is in fact a repetition of what @dradakovic has said)
1. First moved the existing license file from C:\ProgramData\PTC\Licensing to desktop
2. Double clicked setup.exe from the installation package (If you have not kept the installation package intact from the time when you first installed, just re-download the pack corresponding to the current version you are using and open setup.exe)
3. Once the setup opens, I chose setup license
4. From there I followed what is given in the install pdf (from Step 4)
Voila!! when I now enter the username and password, I no longer get the customer not verified error but instead, my license is renewed and I also instantaneously received the license file to my registered email too.
Hope this helps