not able to start creo parametric application

[AV_10042155]

I am getting the following error message when opening the application and it shuts down when I press ok

I am using the student edition. I tried versions 10 and 9. Both are not working. Please help me resolve the issue.

[MartinHanak]

Hi,

use Search tool

https://community.ptc.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=location&location=forum-board:PTCEducation&q=error%200x06000012