Cant Search PTC Support Site

[BryanK]

Is anybody else getting this when trying to search PTC Support?

Your query couldn't be sent to the following URL: https://ptcincproductionsewxn9rr.org.coveo.com. Verify your connection.

[hebisawa]

This looks like a local security policy which is picking the search transaction up as some kind of cross-site issue. PTC 

uses a 3rd party search engine for KB search, called Coveo. 

The search browser session will make calls to https://ptcincproductionsewxn9rr.org.coveo.com to retrieve results from PTC’s search index.

To troubleshoot, you might want to test it by turning off your proxy or VPN, and see if you could perform PTC TS search. If it works, you want to contact your company's network administrator to enable https://ptcincproductionsewxn9rr.org.coveo.com

[BryanK · Accepted solution]

Hi,

Thanks for pointing me in the right direction, I don't have any proxy settings or vpn and such, but I do have Privacy Badger enabled. 

Once I disabled it for the site I can search again. I will refrain from commenting on being tracked...... 🙂

in case you are interested below are the settings you can enable.