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Case Viewer Down???

TomU
23-Emerald IV

Case Viewer Down???

Every case I try to view says it does not exist.  Is the case viewer down for maintenance?

 

TomU_0-1677080802175.png

 

The URL looks like it's correct:

https://support.ptc.com/appserver/cs/view/cards_call.jsp?n=16746918

 

1 ACCEPTED SOLUTION

Accepted Solutions
AndreaHaeberle
13-Aquamarine
(To:TomU)

Hello TomU, the issue is solved now

 

View solution in original post

4 REPLIES 4
olivierlp
Community Manager
(To:TomU)

Thanks for bringing this up. The team looking into it. Hopefully, we'll have a solution soon.  

Olivier
PeterCase
16-Pearl
(To:TomU)

Hi @TomU , thanks for reporting. Our team has traced this to an SSL certificate error and is working to fix at this time. Meanwhile, please feel free to use our alternate Case Viewer with base URL: https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=NNNNNNNN

Best regards,

Peter. 

TomU
23-Emerald IV
(To:PeterCase)

Thanks @PeterCase.  Slightly off topic, is there any way to prevent all the extra stuff from being automatically added to the end of every URL now?

 

https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=?_gl=1*1b1fae0*_ga*NjEzMTM3MzcwLjE2NTg1M...

 

AndreaHaeberle
13-Aquamarine
(To:TomU)

Hello TomU, the issue is solved now

 

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