Case Viewer Down???

[TomU]

Every case I try to view says it does not exist.  Is the case viewer down for maintenance?

The URL looks like it's correct:

https://support.ptc.com/appserver/cs/view/cards_call.jsp?n=16746918

[olivierlp]

Thanks for bringing this up. The team looking into it. Hopefully, we'll have a solution soon.  

[PeterCase]

Hi @TomU , thanks for reporting. Our team has traced this to an SSL certificate error and is working to fix at this time. Meanwhile, please feel free to use our alternate Case Viewer with base URL: https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=NNNNNNNN

Best regards,

Peter. 

[TomU]

Thanks @PeterCase.  Slightly off topic, is there any way to prevent all the extra stuff from being automatically added to the end of every URL now?

https://support.ptc.com/apps/cs_loggers/basic/auth/ssl/case=?_gl=1*1b1fae0*_ga*NjEzMTM3MzcwLjE2NTg1MTMyMDg.*_ga_1QBT6P6HR1*MTY3NzA4NzE2NC4xMDYuMC4xNjc3MDg3MTY0LjAuMC4w

[AndreaHaeberle · Accepted solution]

Hello TomU, the issue is solved now