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Errors on some eSupport tools today

PeterCase
17-Peridot

Errors on some eSupport tools today

Our Systems Team detected, and has been working to resolve an intermittent connectivity issue between our web application servers and back end CRM system today. 

These are the issues/errors we're aware of:

  • "Error object:object" when  interacting with the Case Viewer
  • List of Products incomplete when attempting to open a case  

Most times, a refresh will allow users to continue.

We have a fix ready to go live, and plan to push to production on Thursday May 26th

In case you were affected, please accept our apologies for the inconvenience, 

 

Best regards, 

Peter.

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