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T
TU_106334937-Bedrock
7-Bedrock
April 24, 2025
Question

KB Articles Not Available???

  • April 24, 2025
  • 1 reply
  • 1007 views

Is anyone else having trouble accessing PTC knowledge base articles?  I've been unable to access any of them all day.  The search works fine, but no article will actually load.

 

Every article page just show the oops message:

 

TU_10633493_0-1745463013873.png

 

1 reply

R
RomainGarcia16-Pearl
16-Pearl
April 24, 2025

Hi @TU_10633493 ,

 

I am not able to reproduce. Do you still experience this issue?

 

Thanks

Romain

T
TU_106334937-BedrockAuthor
7-Bedrock
April 24, 2025

Actually, I take it back.  Now I'm getting this on some of my searches:

 

TU_10633493_0-1745494550027.png

 

My internet connection is obviously working or I wouldn't be here writing this post.

 

R
RomainGarcia16-Pearl
16-Pearl
April 24, 2025

Thanks Tom, I am going to report this issue with our IT team. Thanks again for reaching out!!!

 

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