Logging issues with the eSupport portal

Forum|Forum|8 years ago
April 20, 2017
2 replies
4603 views

I thought I would log an issue I'm having with the eSupport portal during case creation. eSupport is listed in the list of products so I assumed it would be straightforward to create a case for troubleshooting. Nope. It works fine to select eSupport as the product on the first screen but on the next screen where the case is actually created it's no longer a valid selection.

1st Page:

2nd Page:

It's too bad the 1st page doesn't limit the products displayed to the ones you're actually allowed to create cases for. It's also disappointing that a case can't be created to improve the behavior of the case logger itself. (ANY SCN should work to create eSupport Portal cases.)

eSupport Portal

T

TomU

Author

23-Emerald IV

Peter Case‌, is there a way to log a case against the eSupport Portal itself, or is this community group the only place to address issues with it?

P

PeterCase

Community Manager

Hi Tom Uminn

We made changes in our model to respond to eSupport portal issues a while back and this Community Group is intended to be the place to report problems.

With the Community we're able to proactively broadcast to large audiences (for example the release blogs and the recent redirects issue with latest Firefox and Chrome). As issues which we've worked through for one customer are often applicable to others, making them public saves time and effort for all.

Sorry for the inconsistency in experience with the case logger. The "eSupport Portal" option should have been hidden from the UI, and I'll request that this is addressed.

Was the issue you wanted to report about the missing CPS / datecodes, or something else ?