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Related articles - something's wrong with the suggestion engine

TomU
23-Emerald IV
23-Emerald IV
‎Feb 19, 2020 08:43 AM
‎Feb 19, 2020 08:43 AM

Related articles - something's wrong with the suggestion engine

There appears to be some problem with the 'related' articles section at the bottom of each knowledge base article.  Every article is now only listing itself.

 

TomU_0-1582119726334.png

 

TomU_1-1582119772306.png

 

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2 REPLIES 2
Pierre_M
15-Moonstone
15-Moonstone
(To:TomU)
‎Feb 24, 2020 03:56 AM
‎Feb 24, 2020 03:56 AM

Thanks Tom and I apologize for the confusion and frustration this can cause.

Our technical team is looking into this right now and we will post back to the community as soon as it's fixed!

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PeterCase
17-Peridot
17-Peridot
(To:TomU)
‎Mar 14, 2020 03:26 AM
‎Mar 14, 2020 03:26 AM

Hi Tom, all

Please let us know if you see any further instances of this. The issue has been corrected by our Systems team.

Many thanks.

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