Hello I was trying to get support to re-install the stand alone license since do not allow me the connection, i tried to call technical support and our sales representative but seem too busy to take care or our account.
Can some body help?
What PTC product are you asking about?
What version of the product?
What operating system are you installing the software on?
All of these factor into what a helpful answer might be.
You can use the "Case Logger" tool: https://support.ptc.com/apps/case_logger_viewer/auth/ssl/log