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byork17-Peridot
17-Peridot
September 15, 2016
Question

Technical Support eNews & Alerts Emails

  • September 15, 2016
  • 4 replies
  • 5274 views

Has anyone else noticed that there hasn't been much content in the support update email that last few days?

    4 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    September 16, 2016

    Hi Brian,

    Yes, I also noticed that in the last email.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    September 17, 2016

    Hi,

    on 16-September-2016 I reported this problem to PTC Support. They are investigating it...

    MH

    M
    MartinHanak24-Ruby III
    24-Ruby III
    September 20, 2016

    Hi,

    starting from 19-September-2016 the problem has been resolved. Funny thing is that PTC is sending me email twice, now .

    MH

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    September 20, 2016

    Me too.

    Two identical email since yesterday.

    Marco
    M
    manjunathrv17-Peridot
    17-Peridot
    September 20, 2016

    Yes I noticed that and also 2 same emails were delivered.

    B
    byork17-PeridotAuthor
    17-Peridot
    September 20, 2016

    I had two today and yesterday as well.  Today the emails were slightly different.  One email had a logged case and one email didn't.  The funny thing is I didn't see anything on a case that should have been updated yesterday.

    T
    Tmetcalf5-Regular Member
    5-Regular Member
    September 20, 2016

    Brian -

    What are your thoughts of the discussions / cadence of information here PTC eSupport Help

    Thank you,

    Toby

    B
    byork17-PeridotAuthor
    17-Peridot
    September 20, 2016

    Toby-

    Before starting this discussion I looked for the support page but couldn't find it.  Can you move this discussion there?

    Thanks,

    Brian

      T
      Tmetcalf5-Regular Member
      5-Regular Member
      September 20, 2016

      Will do

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