Unable to pull up Axeda documentation

Forum|Forum|6 years ago
March 13, 2020
1 reply
2104 views

I tried this IE, FF, and Chrome same results

https://support.ptc.com/search/Pages/results.aspx#Default=%7B%22k%22%3A%22%22%2C%22r%22%3A%5B%7B%22n%22%3A%22TSProductFamilies%22%2C%22t%22%3A%5B%22%5C%22%C7%82%C7%824178656461%5C%22%22%5D%2C%22o%22%3A%22OR%22%2C%22k%22%3Afalse%2C%22m%22%3A%7B%22%5C%22%C7%82%C7%824178656461%5C%22%22%3A%22Axeda%22%7D%7D%5D%7D

I get hits

when I go to Documentation tab it goes away and Axeda is no longer there

https://support.ptc.com/search/Pages/documentation.aspx

Knowledge Base and Search

P

PeterCase

Community Manager

Hello Lou,

Appreciate you alerting us to this. The issue was not limited to Axeda, but all PTC reference documents. We re-established the connection to that content source yesterday and ran a full crawl, and so the issue has been addressed.

Next step for us is to investigate improvements to our monitoring of this application, so that we can address similar issues before they present to customers.

Thanks for letting us know.

L

LouStein

Author

13-Aquamarine

Thanks, @PeterCase for update.

Please can you do Axeda group a favor and remove this document from Support images

https://support.ptc.com/images/cs/articles/2016/11/09100748_4psV.pdf

It is a very old document that no longer corresponds to current Product Management Axeda EOL

Thanks again for your help on this ... Lou

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