cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to pull up Axeda documentation

Highlighted
Garnet

Unable to pull up Axeda documentation

I tried this IE, FF, and Chrome same results

https://support.ptc.com/search/Pages/results.aspx#Default=%7B%22k%22%3A%22%22%2C%22r%22%3A%5B%7B%22n...

 

I get hits

Lou_Stein_0-1584111089522.png

when I go to Documentation tab it goes away and Axeda is no longer there

https://support.ptc.com/search/Pages/documentation.aspx

Lou_Stein_1-1584111159102.png

 

 

 

 

2 REPLIES 2
Highlighted

Re: Unable to pull up Axeda documentation

Hello Lou,

Appreciate you alerting us to this. The issue was not limited to Axeda, but all PTC reference documents. We re-established the connection to that content source yesterday and ran a full crawl, and so the issue has been addressed.

 

Next step for us is to investigate improvements to our monitoring of this application, so that we can address similar issues before they present to customers.

 

Thanks for letting us know.

Highlighted

Re: Unable to pull up Axeda documentation

Thanks, @PeterCase  for update.

 

Please can you do Axeda group a favor and remove this document from Support images

https://support.ptc.com/images/cs/articles/2016/11/09100748_4psV.pdf

 

It is a very old  document that no longer corresponds to current Product Management Axeda EOL 

 

Thanks again for your help on this ... Lou