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ptc-62251211-Visitor
1-Visitor
October 25, 2018
Solved

appalling ptc support compared to igrafx

  • October 25, 2018
  • 3 replies
  • 3091 views
A while back I bought a mathcad 15 license from a small uk engineering company who were moving location and disposing of filing cabinets containing lots of old software they hadn't used for years. The employee provided sufficient details of the company to uniquely identify my license. Despite this PTC Curstomer Services said they couldn't identify my license, relegating my disk to a coffee coaster. The other day I updated my copy of Igrafx Flowcharter. A very serous piece of software and company. Unfortunately the reseller hadn't packaged it well and it arrived shattered. Within 15 minutes Igrafx had emailed me back and provided a link with a download and new key for me. What a difference between PTC and Igrafx.
    Best answer by STEVEG

    You had a right to that flowchart software since the way you explained it indicated you purchased it from a licensed reseller.  You did not buy Mathcad from PTC nor a licensed reseller.  Completely different situations and therefore you have not right to it as Ben posted.

    3 replies

    P
    ptc-62251211-VisitorAuthor
    1-Visitor
    October 25, 2018
    This thread was prompted by my receipt of yet another marketing email re CREO after I already told PTC about their very poor support and my subsequent lack of interest in their company.
    B
    23-Emerald III
    BenLoosli23-Emerald III
    23-Emerald III
    October 25, 2018

    Maybe try reading the license agreement that comes with PTC software. 

    1) The company only bought a right to use the software.

    2) The software is non-transferable, with some exceptions. 

    3) YOU did not obtain the software in a legal transaction with PTC approval.

     

    Bottom line: YOU have no valid license of MathCAD 15!

     

    P
    ptc-62251211-VisitorAuthor
    1-Visitor
    October 25, 2018
    That explains a lot and whilst PTC have the right to do that, it does seem very much in keeping with my above post. Thank you for the information,
    S
    21-Topaz I
    STEVEG21-Topaz IAnswer
    21-Topaz I
    March 29, 2019

    You had a right to that flowchart software since the way you explained it indicated you purchased it from a licensed reseller.  You did not buy Mathcad from PTC nor a licensed reseller.  Completely different situations and therefore you have not right to it as Ben posted.

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