Overall usability of the eSupport portal site has been terrible for the past weeks, if not months. The login page typically takes 30 seconds+ to log in and I'm often getting server error messages like "Server Error in '/' Application" when I try to open case links.
It seems related to data collection. It connects to facebook.com and woopra.com at login. The communication with woopra.com takes by far the longest. I hope PTC will address this very bad performance soon.
@Heidi, you might want to review this thread as well: https://community.ptc.com/t5/Community-Feedback/12-1-Weekend-Maintenance/m-p/583731/highlight/true#M...
And today no search results returned. Only "Sorry, something went wrong."
Any estimate when it will be operational again?
Just tried too. Got the same response ("Sorry, something went wrong").
It definitely feels like this happens 1-2 days a month.