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eSupport main page : Error while getting Active Requests.

TFOA
3-Newcomer
3-Newcomer
‎Aug 19, 2024 10:36 AM
‎Aug 19, 2024 10:36 AM

eSupport main page : Error while getting Active Requests.

Hello,

 

When I get to the eSupport main page I cannot see any of the cases I opened :

TFOA_2-1724078064029.png

 

When clicking on "View request history" another tab opens but I get the following error :

TFOA_1-1724078008215.png

Would someone have any clue on what is happening here?

 

Thank you very much

Best regards

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AshRam
10-Marble
10-Marble
(To:TFOA)
‎Aug 20, 2024 08:40 AM
‎Aug 20, 2024 08:40 AM

Hi @TFOA .

 

Could you please check if you still are facing this issue? If yes, we can connect to troubleshoot and fix it.

 

From our side, we are unable to reproduce it.

 

Best,

Ash

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