"Sorry, something went wrong." when searching via Firefox 95.0.1 in Knowledge Base

[ssaul]

Hi,

For some days now, I always get

"Sorry, something went wrong."

when searching via Firefox 95.0.1 in Knowledge Base

https://www.ptc.com/en/support/

"Show Details" says "One or more resource files failed to load. Please try your query again."

Seach works without problems in Chrome.

[VladimirN]

 Hi,

It works fine for me in Firefox 95.0.1 (64-bit).

[Jean-Christophe]

Hi @ssaul ,

It seems that we are having some problems with our cookies. Would you mind keeping the exact same Firefox browser and trying the same operation in a private window (CRTL+shit+P)?

Thank you

[ssaul]

Hi @Jean-Christophe,

in a private window, it works fine.

[Jean-Christophe]

Thank you for the confirmation, @ssaul. This is very valuable information for our web team to diagnose and address the issue

[Chris3]

Do you have an ad blocker in Firefox? If so whitelist ptc.com

[ssaul · Accepted solution]

Whitelisting worked, thanks.

Nevertheless, I will see if the cookie problems can be solved by PTC.