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M
mphilipp1-Visitor
1-Visitor
April 7, 2017
Question

Bluescreen after installing newest Win10-Update

  • April 7, 2017
  • 8 replies
  • 12186 views

Hello guys,

 

Im having problems with Creo Parametric 3. It worked fine for my computer before, but after installing the newest Win10-Update its crashing with a bluescreen. Its opening fine, but when I want to start a new project, or want to close it, its crashing with a bluescreen.

 

I tried to uninstall our configuration we got from university, I reinstalled, but nothing fixed it.

 

Windows doesnt give any further information. No ID or anything else. The information is just bluescreen.

 

I dont know what I could do now. Need some help.

 

Thank you

8 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
April 7, 2017

Were you on Windows 10 before?

M
mphilipp1-VisitorAuthor
1-Visitor
April 7, 2017

Yes. I had Win 10 (64bit) before. I just upgraded to the newest version which is coming the next weeks

B
btan1-Visitor
1-Visitor
April 17, 2017

I am having the same problem as well after upgrading to the latest version of Windows 10 on two separate machines. I believe the BSOD error was UNEXPECTED_KERNEL_MODE_TRAP.

A
ashu1-Visitor
1-Visitor
April 20, 2017

I also have exactly the same issue with you on two different computers. I think it's the problem that WIN10 creator's update is not compatible with Creo 3.0 somewhere. I tried to find a solution for a long time but failed...what a pity..

I
Inoram14-Alexandrite
14-Alexandrite
April 19, 2017

Is anyone on Creator's update and working fine? Just curious. When they do these slow roll-outs it's hard to tell what issues people are dealing with.

J
jkrottmayer1-Visitor
1-Visitor
May 25, 2017

Matt Griswold schrieb:

Is anyone on Creator's update and working fine? [...]

Yes, Creo Paramentric 3.0 works fine with my laptop with the installed Creator's update.

But on my desktop i have the same problem. An unhandled "Double Fault" exception occurs, according to the crash dump file.

M
MartinHanak24-Ruby III
24-Ruby III
May 26, 2017

Hi,

please tell us what graphic cards are installed in laptop/desktop.

MH

Á
ásoós1-Visitor
1-Visitor
April 20, 2017

Hi!

I have exactly the same problem as you! Could you solve the problem yet? I would be wery thankful for that.

M
MartinHanak24-Ruby III
24-Ruby III
April 21, 2017

PTC Solution - roll back Windows 10 Update.

    A
    ashu1-Visitor
    1-Visitor
    April 21, 2017

    Hi Martin:


    Thanks for your info.

    Is there a schedule to resolve the problem?

    Microsoft is going to push the latest update for WIN10 very soon. But I have to work with Creo 3.0 almost every day.

    Thanks

    Alex

    A
    AmitDeshpande18-Opal
    18-Opal
    April 24, 2017

    A TS Bulletin has been posted on the PTC Support Website:

    Windows 10 Creators Update (1703) may cause blue screen system shut down with Creo Parametric 3.0

    Thanks,

    Amit

    M
    mphilipp1-VisitorAuthor
    1-Visitor
    April 26, 2017

    What is it saying? I dont have permissions to see it. Is there an update coming soon? Hope so, having exam in 2 months and working on school pc is cancer

    D
    dkim-101-Visitor
    1-Visitor
    May 19, 2017

    Hi Marcel,

    I thinks that if you turn on Creo, three websites come on together, which seems to be causing problems when this website is turned on.

    so in my case,

    1. Disconnected WLAN and open Creo3.0

    2. If you passed 1, please try as below

        File > Window Settings > Expand the browser during startup (No Check)

    3. Finally WLAN connect and check

    I wish your problem be solved.

    Thanks.

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