Creo 4.0 unresponsive

[TYM_TaeJong]

creo 4.0 unresponsive

we are using creo 4.0 m100.

but don't to Creo4.0.is unreponsive since suddenly yesterday, Reconfigure too

try to disable config.pro after  creo still too not action

I don't know cause

using the  Window 10

[TYM_TaeJong]

we are using creo 4.0 m100.

but don't to Creo4.0.is unreponsive since suddenly yesterday, Reconfigure too

try to disable config.pro after  creo still too not action

I don't know cause

using the  Window 10

[StephenW · Accepted solution]

If you have a PTC maintenance contract, you should open a support ticket.

Are there any error messages?

Look for a file called std.out and open it as a test file and see if there are any error messages in that file.

Did you rename all the config.pro and config.sup and also search for creo_parametric_customize.ui and rename it to see if it is a setting issue.

Have you made any system changes that might affect your license file like changing a network card or enabling/disabling wifi on your system?

[VladimirN]

"Case Logger": https://www.ptc.com/en/support/case-logger

[TYM_TaeJong]

thank you for reply solved problem.

Creo m100 delete and Creo m110 installed

[Mahesh_Sharma]

@TYM_TaeJong 

Could you please elaborate "unresponsive"? It is not starting or getting stuck on start splash screen or existing just after start and so on .........

[TYM_TaeJong]

thank you for reply solved problem.

run creo to well after m100 delete and m110 installed

[BenLoosli]

Are you on a subscription that has expired? You will need to download and install a new license file.

How far into the start up does Creo get, Splash Screen,  Creo loads, any error messages?

[TYM_TaeJong]

thank you for reply solved problem.

run creo to well after m100 delete and m110 installed

[Dale_Rosema]

Don't forget to mark your answer as the solution.

Thanks, Dale

[ptc-778781]

Just had someone experience the same sounding issue with Creo 4.0 M080. However, in their instance, their issues started after having a new motherboard installed. The odd thing was that when connecting their laptop to a docking station, Creo was totally fine. However, when not connecting the laptop to a docking station, Creo would immediately become unresponsive after firing up. After adding config.pro option of "graphics win32_gdi", the unresponsive issue completely disappeared. Thus leading me to believe that not all drivers were updated after having the new mother board installed.