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Creo 4 M140 crashes when opening any file

skashif
4-Participant
4-Participant
‎Nov 02, 2020 05:15 PM
‎Nov 02, 2020 05:15 PM

Creo 4 M140 crashes when opening any file

I have updated to M140 from M110 but whenever I attempt to open any file (.asm or .prt), it instantly pops up a fatal error.  I have uninstalled and reinstalled 4 times with no luck.  When operating with M110, I experienced no issues.  My other users were all able to upgrade to M140 and have had no issues opening the exact same files I have attempted to open. Anyone experienced anything similar?

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traceback.log
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2 REPLIES 2
VladimirN
24-Ruby II
24-Ruby II
(To:skashif)
‎Nov 11, 2020 02:35 AM
‎Nov 11, 2020 02:35 AM

"Open a Support Case": https://www.ptc.com/en/support/case-logger 

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Mahesh_Sharma
22-Sapphire I
22-Sapphire I
(To:skashif)
‎Nov 11, 2020 11:22 AM
‎Nov 11, 2020 11:22 AM

@skashif 

 

You may try renaming the cache directory (.wf)

 

By default it is at C:\Users\USERNAME\AppData\Roaming\PTC\ProENGINEER\Wildfire

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