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Creo 5 wiil not start after august 2019 windows 10 update

ptc-4488983
4-Participant

Creo 5 wiil not start after august 2019 windows 10 update

Creo 5 has worked with all previous windows 10 updates. However after the latest, August 2019, update it will not start. All that happens is it will begin with the spinning blue circle cursor for a few seconds and then nothing. Any help would be appreciated.
Greg Court
4 REPLIES 4

You may try re - installation of Creo 5.0 ...  Windows update might have change or remove some of the files for Creo. 

I have tried to do that but same response. I rolled back to previous windows version and all worked ok. I will try again with the win update and see what happens.


@ptc-4488983 wrote:
Creo 5 has worked with all previous windows 10 updates. However after the latest, August 2019, update it will not start. All that happens is it will begin with the spinning blue circle cursor for a few seconds and then nothing. Any help would be appreciated.
Greg Court

Hi,

please report the problem to PTC Support, if you can reproduce it.


Martin Hanák

@ptc-4488983 

Do you have the details of components updated in August update? 

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