Skip to main content
J
JMack12-Amethyst
12-Amethyst
July 13, 2023
Solved

Creo 7.0.4.0 hard crashes when you open any part or try to start a new part

  • July 13, 2023
  • 3 replies
  • 2126 views

I've done a first time install 3 times now and Creo 7.0.4.0 will open.  You can change the options and look around the interface, but if you open a part file or try to start a part file it hard crashes.  There is no dialog box and no error messages.  It just disappears.  It reopens normally, but then dies again if you try to open or start a part file.

Best answer by JMack

Turns out this was interference from Carbon Black Cloud.  It was blocking Creo (and at least one other program ) and not telling us.  It was buried deep in the logs for Carbon Black.  A reinstall of Carbon Black solved this issue.

3 replies

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
July 13, 2023

Try installing a later release of Creo 7, like 7.0.10 or 7.0.11.

We found some issues with releases prior to 7.0.7.0.

J
JMack12-AmethystAuthor
12-Amethyst
July 13, 2023

I have installed this version successfully about 60 times.  We have a highly customized install and leaving it would cause a lot of work.  I hoping to figure out why this is happening to one computer.

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
July 13, 2023

Check the graphics card and drivers on that computer.

R
rreifsnyder15-Moonstone
15-Moonstone
July 13, 2023

First try removing/renaming any config.pro, config.sup or .ui files from being loaded when you open Creo. If it still crashes I would try adding

 

graphics win32_gdi

 

to your config.pro so see if it might be related to your graphics card.

J
JMack12-AmethystAuthorAnswer
12-Amethyst
July 19, 2023

Turns out this was interference from Carbon Black Cloud.  It was blocking Creo (and at least one other program ) and not telling us.  It was buried deep in the logs for Carbon Black.  A reinstall of Carbon Black solved this issue.

    Terms & ConditionsCookie settingsAccessibility statement