Creo Elements Direct Modeling Express Licensing Issue

[AndrewK]

We apologize for the inconvenience. Our IT department is actively working on the Creo Elements Direct Modeling Express issue and we will let you know once the issue is resolved.

[GB_9942442]

This problem recurs often, in the past few years it has been encountered at least every 6-8 months, why is this?

Why doesn't PTC make it easier to activate the program, like your competitors do?

Best regards Giorgio

[TomU]

@AndrewK,

It's been down for almost an entire week.  That seems excessive.  Can you please follow up with I.T. and try to get an estimate on when the system will be back online?  Maybe it's time to escalate the request...

[AndrewK]

Thanks for your feedback. We apologize for the downtime. IT is working to correct the issue, and we will post any updates here as soon as we have them.

[HM_9949012]

Vielen Dank. Es funktioniert wieder.
Beste Grüße
Winfried

Many Thanks. It works again.
Best regards
Winfried

[RXIAOC]

It's working for me now. Thanks! 

BR

[GregorRožmanec]

Hello !

It just started working successfully for me.😊

I wish the others a successful work.

Best regards.

[SE_9833450]

Hello,

Do you have it well the Creo is working again.

It always doesn't work for me.

It's a shame that this bug has been around for a week.

At least it works with the request for the manual activation key.

Best regards.

[AndrewK]

I have received confirmation that the issue is resolved.

[RH_4475029]

Is this down again, none of the manual activation keys are working for me!!??

[AndrewK]

I will find out and let you know.

[AndrewK]

I just received word that the server is not down.

I was told the manual key is temporary and lasts 72 hours, and you will need to "regenerate the manual keys or directly activate the product with your credentials". I hope that helps.

[RXIAOC]

I'm getting "An error has occurred" when I request a manual activation Key.
I've notice it this morning.

B.R.

Full message:

Wed Jun 30 10:36:55 EDT 2021

An error has occurred

Please save the source of this page (File:Save As...) and email to webmaster@ptc.com

Thank you for your help in resolving this matter.

PTC Webmasters