Creo Host ID Keeps changing (error (-9) invalid host ID)

[Aarafat_Alahi]

Hi All,

In one of our machines, we installed Creo 12 with a Node locked license. Generated the license based on the host ID shown in the Creo installer. Creo runs perfectly. After a few days, it stops with the error (-9) invalid host ID. When we check, the previous host ID is no longer shown. It shows a whole different Host ID.

Any assistance would help. If not, we may have to escalate to PTC.

Regards.

[MartinHanak]

Hi,

please run ipconfig /all > ip.txt in Command prompt window and upload ip.txt file.

My guess:

Problematic computer only contains WiFi network card -AND- MAC address randomization of this card is turned on.

The solution ... turn off MAC address randomization and get new license file.

[remy]

Hi

Did you try our Installation Troubleshooter ?
According to the error message you'd land here : https://www.ptc.com/en/support/creo-admin-troubleshooter/error-code/other-errors/error-9,57 

[vnamboodheri]

Hello @Aarafat_Alahi,

It looks like you have some responses from some community experts. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 
Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Vivek N.
Community Moderation Team.