I have this same issue. My computer died, I followed the links https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp & https://www.ptc.com/en/success-paths/upgrade-your-creo-parametric/setup/download-and-install-creo and went through the installation on my new computer. However, during installation it gave me an error when I put in my SON. I went through the installation without licensing and put the license file in the PTC folder like this: c:\ptc\license.dat. After launching creo I get a license error. I think because I have a node locked license. But service won't help at all because I dont a have maintenance subscription. I paid for a permanent license so I feel like this is some sort of illegal loophole they have going. I'm assuming I need them to release the license from my dead computer so I can activate it on my new computer. Any ideas? I downloaded my license again from my PTC login but still no luck.
