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kirkwemple11-Garnet
11-Garnet
April 4, 2018
Question

CreoParametric Embedded Browser Login Screen Freeze

  • April 4, 2018
  • 1 reply
  • 1831 views

Many users in our organization are reporting application freeze when attempting to login to Windchill via the CreoParametric embedded browser (IE11).    This has occurred in both version 3 and 4.      Seems to be a sporadic issue occurring not at all for some users but frequently for others.  I can reproduce about 80% of time by moving mouse cursor around the screen during launch.  To fix I have to kill the Windows Security process and then login.   Clearing browser and Windchill cache do not fix issue and we prefer not to use Chromium browser.    Could be a platform agent issue?   Currently working with PTC. 

Anyone have a similar issue?  Any thoughts to resolve?

 

--Kirk Wemple

Newell Brands

 

      1 reply

      K
      kirkwemple11-GarnetAuthor
      11-Garnet
      April 5, 2018

      SPR 6082438 was issued for this:  https://www.ptc.com/en/support/article?n=CS244548

      It was supposed to be fixed in CP4 F000; but we are using CP4 M040 and does not seem to be fixed.

       

       

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