Skip to main content
P
ptc-66754231-Visitor
1-Visitor
October 4, 2014
Solved

Mouse wheel zoom not working on Windows 8.1

  • October 4, 2014
  • 3 replies
  • 8818 views

We installed Creo 2.0 on two computers. One computer runs Windows 7 and one runs Windows 8. On the PC running W8 mouse wheel zoom is not working. We tried using three different mice from different manufacturers and got the same result so we are guessing the problem is in the operating system. So does anyone have any ideas on how to make zoom work on the PC with Windows 8? ty

EDIT: Just to add, we can use the mouse wheel in every other program normaly and can even scroll trough tabs in Creo. Only zoom does not work.

    Best answer by ptc-6675423

    Thank you for the welcome and the offer but my colleague managed to find the cause of the problem. Program we use called WizMouse (it lets you scroll inactive windows under the mouse pointer without having to click on them first) was in some sort of conflict with Creo. After the WizMouse was disabled mouse wheel zoom in Creo was working fine.

    If you want you can replicate the problem on Windows 7. We tried installing WizMouse on our laptop with W7 and the same problem occurred.

    3 replies

    T
    TomD.inPDX17-Peridot
    17-Peridot
    October 4, 2014

    Welcome to the forum, Niko.

    This sounds like a reportable bug. Do you have maintenance so you can create a support case?

    I still use Windows 7 so I cannot compare.

    P
    ptc-66754231-VisitorAuthorAnswer
    1-Visitor
    October 4, 2014

    Thank you for the welcome and the offer but my colleague managed to find the cause of the problem. Program we use called WizMouse (it lets you scroll inactive windows under the mouse pointer without having to click on them first) was in some sort of conflict with Creo. After the WizMouse was disabled mouse wheel zoom in Creo was working fine.

    If you want you can replicate the problem on Windows 7. We tried installing WizMouse on our laptop with W7 and the same problem occurred.

    T
    TomD.inPDX17-Peridot
    17-Peridot
    October 5, 2014

    Glad you got it worked out, Niko.

    S
    smptmmtk1-Visitor
    1-Visitor
    January 3, 2015

    set_trail_single_step no

      T
      tbrotherhood12-Amethyst
      12-Amethyst
      August 6, 2015

      I just upgraded to Win 10 and mouse wheel zoom isn't working. I tried adding the trail file command to the config.pro with no luck.

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      August 6, 2015

      Did you try the mouse settings in this post?

      How to make scroll wheel zoom work in Windows 10 with Creo Parametric

      A
      akerns1-Visitor
      1-Visitor
      March 17, 2015

      Just upgraded to IsoDraw 7.3 from 7.2. Lost the ability to reduce/enlarge graphic size via mouse wheel. I do not have WizMouse on my system. Any fixes available?

      M
      mganzer1-Visitor
      1-Visitor
      March 17, 2015

      What Darko said. Set that config option has worked for others.

      Terms & ConditionsAccessibility statement