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ásoós1-Visitor
1-Visitor
April 20, 2017
Question

PTC Creo 3.0 crashes with bluecreen after newest WIN10 update

  • April 20, 2017
  • 1 reply
  • 2768 views

Hello guys,

 

I have an university type PTC Creo 3.0 M50 After I installed the newest WIN10 update, when I start Creo it crashes with bluecreen all the time.

 

The program starts normally, but when I want to start a new project it crashes.

I tried to reinstall our configuration we got from university, but nothing fixed it.

 

says: UNEXPECTED KERNEL MODE TRAP

 

I need some help, because i dont know what to do now.

Thanks

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    1 reply

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    April 20, 2017

    This is a known issue.  The newest Windows 10 update does not appear to be compatible with Creo.  PTC is aware but has not released a solution.  The only option is to roll Windows back to the previous version.  From https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS261077

      Á
      ásoós1-VisitorAuthor
      1-Visitor
      April 21, 2017

      ‌Thanks, deleting the newest update solved the problem!

      thanks:

      Áron

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